jak zarejestrowac iqosa

IQOS device registration step by step

The IQOS registration is simple and seamless - it only takes a couple of minutes and gives you a range of benefits. You can register your device at any time, but we encourage you to do so immediately after purchasing your chosen model.

Registration via website

To register your device, you must first have a user account. To create one:

1. Visit our website.
2. In the right frame in the "New customer sign up" field click on the "Sign up" button.
3. Then fill in your details: enter your e-mail address and set a password. Accept the terms and conditions and optional privacy policy.
4. Click the "Next" button.
5. Fill in your contact details and address. You will be able to correct or change them at any time, if necessary.
6. Click the "Send" button.
7. Click on the human icon in the upper right corner.
8. Done! You are already a registered user.

If you already have an account, sign in using your login and password. Then follow the instructions below to register your IQOS device:

1. In the box on the left, select "My devices".
2. Then select "Add another device".
3. Enter the serial number of your device. To find how to locate it, click "What is it". Select your device model, then see where the serial number is on the packaging, heater and charger. Enter it manually or click on the barcode icon. If you are using a barcode, remember to let the camera be used. Scan the barcode on the product.
4. Click the "Add" button.
5. Done! Your IQOS device has been assigned to your account.

If you want to add another device, follow the same procedure. All devices assigned to your account will be listed in the "My devices" tab.

Please note that when purchasing an IQOS device online, registration is not required. It will be automatically assigned to your account. However, if you purchased your device in one of our IQOS stores or directly from our representatives, you need to register it yourself. If in any doubt or difficulty with registration, you can contact us by using the Livechat, which is available on our website, by email: [email protected] or IQOS helpdesk: 801 801 501 or (+48) 22 455 14 04.

Benefits of IQOS device registration

By registering your device you can benefit from customized support programs. In case of a need to replace or repair your device, you can either request delivery to the address you provide or choose one of our pick-up points. Additionally, you will have access to the International Support Service if you would need our support and assistance while travelling to other countries where IQOS service is available.

This site contains information on a product containing tobacco and is reserved for smokers over 18 years old residing in Poland. All forms of tobacco are harmful and addictive. The administrator (controller) of your personal data is Philip Morris Polska Distribution Sp. z o.o., based in Kraków (31-982), al. Jana Pawła II 196 [PMPL-D]. Your data may be processed in order to: 1) conclude and execute a sales contract through the website, 2) conclude and implement a contract for the provision of services provided electronically in accordance with the terms of the website, 3) contact from PMPL-D, and/or 4) marketing of own PMPL-D products and services. The legal basis for processing is art. 6 paragraph 1 letter b) or f) of the General Data Protection Regulation (GDPR). Your data may be shared for these purposes by entities belonging to the Philip Morris International Inc. group of companies, including in particular Philip Morris International Management SA, based in Switzerland, av. de Rhodanie 50, 1007 Lausanne (full list of entities is available at and our subcontractors. Data processed in order to perform the contract will be processed for the duration of the contract and for the period of limitation of claims arising therefrom, including claims of public (tax) authorities. You have the following rights: a) access to data and receipt of copies, b) correction of data, c) deletion of data, d) limitation of data processing, e) objecting to processing, f) data transfer, g) lodging a complaint with the supervisory authority. Your data will not be processed in an automated manner and will not be profiled. Further information regarding data processing by PMPL-D can be found in the Privacy Notice at the bottom of the page.