Sep 4, 2020
IQOS device registration step by step
The IQOS registration is simple and seamless - it only takes a couple of minutes and gives you a range of benefits. You can register your device at any time, but we encourage you to do so immediately after purchasing your chosen model.
Registration via website
To register your device, you must first have a user account. To create one:
1. Visit our website.
2. In the right frame in the "New customer sign up" field click on the "Sign up" button.
4. Click the "Next" button.
5. Fill in your contact details and address. You will be able to correct or change them at any time, if necessary.
6. Click the "Send" button.
7. Click on the human icon in the upper right corner.
8. Done! You are already a registered user.
If you already have an account, sign in using your login and password. Then follow the instructions below to register your IQOS device:
1. In the box on the left, select "My devices".
2. Then select "Add another device".
3. Enter the serial number of your device. To find how to locate it, click "What is it". Select your device model, then see where the serial number is on the packaging, heater and charger. Enter it manually or click on the barcode icon. If you are using a barcode, remember to let the camera be used. Scan the barcode on the product.
4. Click the "Add" button.
5. Done! Your IQOS device has been assigned to your account.
If you want to add another device, follow the same procedure. All devices assigned to your account will be listed in the "My devices" tab.
Please note that when purchasing an IQOS device online, registration is not required. It will be automatically assigned to your account. However, if you purchased your device in one of our IQOS stores or directly from our representatives, you need to register it yourself. If in any doubt or difficulty with registration, you can contact us by using the Livechat, which is available on our website, by email: [email protected] or IQOS helpdesk: 801 801 501 or (+48) 22 455 14 04.
Benefits of IQOS device registration
By registering your device you can benefit from customized support programs. In case of a need to replace or repair your device, you can either request delivery to the address you provide or choose one of our pick-up points. Additionally, you will have access to the International Support Service if you would need our support and assistance while travelling to other countries where IQOS service is available.