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Oct 17, 2022
What is IQOS complete service?
Daily care of your device and its regular cleaning is the key to satisfaction with heated tobacco. IQOS complete service is an additional service to support you in order to help you get the most out of its capabilities.
The IQOS complete service consists of a number of services enabling comprehensive care of your device. All you need to do is bring your holder to an IQOS store, and our experts will carry out a professional complete service – they will perform an aerosol flow test, thoroughly clean the device, make sure that its software is up to date, and replace the cap free of charge if necessary.
How long does it take to perform IQOS complete service in an IQOS store?
The IQOS complete service is free of charge and takes no more than 30 minutes. It was designed to help keep the device in optimal condition for longer to deliver consistent tobacco flavor.
During the complete service, our experts will first check your device with special equipment for the amount of aerosol during use. The test will be performed before and after professional cleaning to confirm the permeability of the holder and of the cap, and the ability of the device to generate the right amount of aerosol.
The IQOS expert will also diagnose your device and update the software for optimal operation of the holder or charger when needed. Like many modern devices, IQOS also uses software. The technology is responsible for its efficiency, such as battery life.
We will also thoroughly clean your device, including charger and its pins, the holder together with heating blade, and the cap. Thus, we will get rid of possible tobacco residue in order to improve the amount and quality of the aerosol produced.
If it turns out that your cap became too dirty due to its use and may affect the flavor of the heated tobacco, we will replace it for free.
How can I schedule IQOS complete service?
You do not have to make an appointment. All you need to do is visit an IQOS store when you are around and our experts will take care of your device.
Who can receive IQOS complete service free of charge?
The service is available to all adult users of all IQOS and lil SOLID 2.0 devices.
How do I take care of my IQOS holder on my own?
Taking care of your device does not require much time, and may help keep the device in optimal condition. Just follow these steps:
1. Wait at least 30 seconds for the blade to cool down before starting the cleaning process. Remove the cap and lightly tap the holder. That way, you will get rid of tobacco residue.
2. Carefully insert the IQOS Cleaning Tool into the end of the heating chamber and rotate it gently 2-3 times in one direction. Remove the cleaning tool without rotating it and then tap the device again to get rid of any tobacco residue.
3. Use IQOS cleaning sticks to remove tobacco residue from the holder and the cap; be careful when cleaning the blade area.
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