August 4 2020
What to do should the IQOS heating blade break?
The IQOS tobacco heating device is precisely designed to provide comfort to adult tobacco users. The tobacco heating process of the HEETS sticks is possible thanks to the blade, which is the heart of the IQOS device. The heating blade is a ceramic element ,enhanced with platinum, gold and silver components, which make it possible to heat tobacco and maintain the temperature in controlled conditions to ensure the user can enjoy the taste of real tobacco.
How to check if the heating blade in your IQOS is broken?
First, remove the cap from the heater. Check the heating blade carefully. If the tip is missing, broken or bent, it means that the blade is damaged. Such a damage may be due to improper use or cleaning of the IQOS device. As this is a mechanical damage, it is not covered by the standard warranty. Occasionally, a broken heating blade is not visible with the bare eye. In this case, the IQOS device will signal a malfunction of the heater with a red flashing light. To verify the cause of the flashing diode, reset your device - the signal does not necessarily indicate a broken heating blade.
How to prevent heating blade defects in your IQOS device?
Proper use and cleaning of the IQOS device will help you keep your appliance in a good condition. To prevent malfunctions, make sure that you use the device as recommended. Also please note that you should only use dedicated IQOS accessories. Before placing the HEETS tobacco stick into the device, make sure that there is no residual tobacco in your IQOS device. Also make sure that the heating blade is cleaned. It is critical to clean the blade only when it is completely cooled down. To maintain the device clean, always use the IQOS Cleaner and IQOS Cleaning Sticks. Using alternative products for this purpose may cause damage to the heating blade and as a result malfunction of the device. Take extra care when removing the cap. Remember also for the device to function properly, after cleaning the heating blade, the heater cap must remain closed. For more information on using the IQOS heater correctly, cleaning and resetting the device, please refer to the IQOS website under the support section.
What to do if the heating blade is destroyed?
If the heating blade in the heater is damaged, contact us. If a mechanical fault occurs on the heating blade due to improper use of the device, the standard warranty does not cover replacement of the IQOS device. However, it is included in the extended warranty. Please contact us to learn more about the terms, conditions and benefits. You can do this via IQOS LiveChat which is available on the website. You can also find help by calling the IQOS hotline or by visiting a stationary IQOS store, where IQOS Experts will be able to answer all your questions and concerns.
July 17 2020
Will IQOS help you quit smoking?
IQOS is an innovative tobacco heating system dedicated to adult tobacco users. It is an alternative to traditional cigarettes. Thanks to the technology applied, the aerosol released during smoking does not create the unpleasantness associated with a hard to remove intense odour, which is a nuisance to those around traditional cigarette users. This significantly influences the comfort of using tobacco products for both the smoker and surrounding environment.
The IQOS system and nicotine
The IQOS device along with specially designed HEETS tobacco sticks, which are dedicated to be used in conjunction with it, are developed as an alternative to traditional smoking. However, please note that IQOS is not a device helping to give up the usage of tobacco products.The IQOS system is a convenient solution for adult tobacco users looking for an alternative to traditional cigarettes, which are inherently associated with an intense scent. Specially designed HEETS tobacco sticks contain pressed tobacco containing nicotine. Thus, the use of IQOS system does not free nicotine addiction and does not support the smoking quitting process. If you are concerned about the negative health effects of smoking, it is recommended to stop using tobacco and nicotine completely.
IQOS and traditional cigarettes
Thanks to the innovative IQOS tobacco heating system, you can fully enjoy the taste of real tobacco without smoke, fire, ash and unpleasant odour. This is possible thanks to the HeatControl technology, which heats up the tobacco in HEETS tobacco sticks, rather than burning it, like in traditional cigarettes.Besides, the IQOS device significantly eliminates problems associated with the formation of discoloration on the skin and teeth. This is linked to the fact that HEETS tobacco sticks do not produce traditional cigarette smoke.
How to start using the IQOS device?
The IQOS tobacco devices together with HEETS tobacco sticks and dedicated accessories such as chargers and cases are available on the IQOS website and from IQOS stationary retailers. If you have any questions or concerns, you can reach your consultant via both the contact form available on the manufacturer's website and the IQOS hotline. You will find all the necessary information, addresses and telephone numbers in the 'Contact' section on the iqos.com website. Thanks to the expertise and professional experience of our consultants, you will easily get acquainted with the IQOS offer and be guided throughout the selection and purchase process of a set that will suit your needs.
July 16 2020
IQOS 3 DUO Lucid Teal Limited Edition
True tobaco taste, no smoke, ash and less smell. Lucid Teal combines blue, green and silver shades. Very universal and perfect for both men and women.
IQOS 3 DUO from the Lucid Teal Limited Edition and a new collection of accessories
Lucid Teal will replace Warm Copper as the new limited edition of IQOS 3 DUO. Apart from IQOS 3 DUO, our most advanced device which enable heating two tobacco sticks one by one, the collection includes also new accessories: a cap and a door cover in the Lucid Teal colour.
Collection of accessories for IQOS 3 DUO from the Iridescent Limited Edition
In order to help you tailor your IQOS to your needs, we have also created a new Iridescent collection. It consists of four, color-shimmering door covers that match the already available caps in intensive colors.
May 5 2020
Re-opening of stationary point of sales
We would like to inform that together with re-opening of shops and shopping centers, IQOS stationary point of sales mentioned in the link below will be also re-opened.
Work of IQOS point of sales will be prepared with all of safety measures accordingly to the law guidelines for the current situation.
Point of sales will be equip with disinfectants, rubber gloves and staff working at the point will have hygienic masks or visor that cover the face. In the mention below point of sales customers will have a full range of tabaco sticks for IQOS and IQOS devices.
Check, the point of sales that are opened:
January 23 2020
HEETS menthol tobacco sticks for IQOS
will be available for sale after 20 May 2020.
On May 20, 2020, in Poland it will be prohibited to sell menthol cigarettes. This ban also applies to other EU countries. There are three groups among prohibited products:
- ready menthol cigarettes,
- menthol capsule cigarettes
- tobacco for rolling of cigarettes in the menthol variant.
This means that from May 20, 2020, above-mentioned products will be withdrawn from the offer of tobacco companies and will not be available for purchase in all kind of stores selling tobacco products, including duty-free shops in the EU.
Will menthol tobacco products be available for purchase after May 20, 2020?
Till May 19, 2020, the sale of menthol cigarettes is allowed. If you had ready menthol cigarettes, menthol capsule cigarettes or menthol tobacco for rolling cigarettes on the day of the ban, you will still be allowed to use them.
Menthol tobacco liners used in tobacco heaters and e-cigarettes are still commercially available - these are not banned.
Will tobacco sticks for IQOS be available after May 20, 2020?
IQOS tobacco heaters might be an alternative to products banned from May 20, 2020. These are not banned, regardless of which variant of tobacco sticks you use with them. Menthol variants of HEETS for use with the IQOS device will continue to be available for sale after May 20, 2020, as will the other non-menthol variants.
Innovative HEETS tobacco sticks contain compressed tobacco that is not burned but heated to 350 ° C. When the tobacco is heated, its original flavor is released. Among the tobacco sticks there are several variants available: both standard tobacco and menthol flavors.
Availability of tobacco sticks for IQOS
Tobacco sticks for IQOS, including menthol variants, are not banned and are available after May 20, 2020. Like other tobacco products, it is not possible to purchase them online, but they are available in most stores near your home and in many chain stores, such as: Zabka, Inmedio, LIDL or Dino. They are also available at petrol stations, e.g. Orlen, Lotos, Circle K, BP. Thanks to our IQOS store search engine you can check in which locations in a given city offer HEETS.
IQOS is an alternative to traditional smoking. Created for adult tobacco users who do not want to give up nicotine, but are looking for other solutions than traditional cigarettes. IQOS devices and tobacco sticks for IQOS in all flavors are not banned from sale after May 20, 2020. In the process of heating tobacco sticks, the IQOS device produces only an aerosol, which has a milder and less persistent odor than cigarette smoke. IQOS should be used together with HEETS tobacco sticks designed for it, which are and will be available for purchase, also in menthol variants.
April 6 2020
Satisfaction guaranteed - 30 days right of withdrawal on IQOS.com
The IQOS.com store is not only the place where you can buy one of the tobacco heaters we offer: IQOS 2.4 PLUS, IQOS 3 MULTI and IQOS 3 DUO, as well as accessories for personalization of purchased heaters and a high standard of service that we offer to all our customers.
Therefore, in order to meet your expectations, we would like to inform you that from 16 March 2020 we are extending the right to withdraw from the order from 14 to 30 days.
If for any reason the goods you purchased do not meet your expectations, you can exercise the right of withdraw from the purchase, which we extend from 14 to 30 days, effective March 16. You will receive detailed instructions on how to apply for a refund in the form attached to your ordered goods.
You can also fill in the return form available here. The parcel has to be posted via DHL services (courier or DHL Parcel service point) at this link.
You received detailed information on how to return by DHL in the e-mail sent after the purchase.
At the same time, we would like to emphasize that we make every effort to ensure that the IQOS.com store and services we offer are at the highest possible level, thus we continue working on improving the IQOS.com store standard. The possibility to withdraw from the order within 30 days of its receipt without giving any reason is just one such solution.
Thank you - the IQOS team
March 24 2020
Important updates on IQOS Stores closing and device cleaning
We would like to inform that together with re-opening of shops and shopping centers, IQOS stationary point of sales will be also re-opened.
Work of IQOS point of sales will be prepared with all of safety measures accordingly to the law guidelines for the current situation.
Point of sales will be equip with disinfectants, rubber gloves and staff working at the point will have hygienic masks or visor that cover the face.
Health and safety is our priority. Bearing responsibility for our front-floor employees’ and our Customers’ well-being, as well as aiming to counteract the spread of COVID-19, our retail locations will temporarily remain closed.
Simultaneously, we encourage you to visit our online store at pl.iqos.com/en where you can find and order all IQOS products without a necessity of leaving your home. You can take advantage of various cashless payment methods. All IQOS device orders are eligible to benefit from Satisfaction Guaranteed program – your device will be delivered for free and, if for some reason the device will not meet your expectations, you are entitled to return it not incurring any costs and with your money transferred back to your account
If you might have any questions regarding faulty functioning of your device, you can contact our IQOS Experts via Facebook or Messenger on IQOS Polska profile, as well as by calling at 801 801 501 or 22 455 14 04 (service provider charges). Our consultants will find most suitable resolution for you.
How to disinfect IQOS?
For outside surface cleaning of your Pocket Charger, Holder and accessories, use disposable disinfecting wipes soaked in ethanol or isopropyl (IPA) of 62,71% alcohol concentration.
Subsequently, clean Holder with dedicated IQOS Cleaning Sticks – as you casually do. Used wipes and cleaning sticks dispose with mixed garbage.
Let’s keep ourselves safe and stay cautious in those difficult times.
February 18 2020
IQOS tobacco heater vs e-cigarettes
Smoke-free alternatives to cigarettes.
What is the difference between the IQOS tobacco heater and e-cigarettes?
The IQOS tobacco heater and e-cigarettes are smoke-free alternatives to cigarettes intended for adult users of tobacco products who would otherwise still smoke conventional cigarettes or use other nicotine products.
Both IQOS and e-cigarettes are electronic devices and do not generate cigarette smoke. However, there is an important feature distinguishes the IQOS tobacco heating system from e-cigarettes: Unlike evaporation, IQOS heats tobacco, and not liquid as in the case of e-cigarettes.
What are e-cigarettes?
E-cigarettes is a category of electronic devices used to consume steam containing nicotine. They are powered by a battery and heat special e-liquids.
How do e-cigarettes work?
There are many types of e-cigarettes. They may come in different sizes, power supply, adjustment options, and even differ in disposability. However, most of them function similarly and consist of similar parts.
Undoubtedly, the best advice for smokers is to completely quit smoking and no longer be exposed to nicotine.
June 13 2018
What is IQOS - Description, operation.
The IQOS system is a tobacco heating device which does not produce smoke or ash.
What does IQOS look like?
IQOS consists of the following elements:
- a heater,
- a portable charger,
- a cleaner,
- a USB cable,
- a grid charger,
- cleaner sticks - 10 pcs.
The device must be used with its dedicated heat sticks. A pack contains 20 heat sticks used for heating only.. They cannot be smoked in the traditional way - the tobacco inside them is so pressed that it may only be heated in the dedicated IQOS System.
The IQOS heater is small - no larger than a pen, including the heat stick.
How does IQOS work?
To heat up a heat stick, first charge the heater in the portable charger. The charger has a battery charged via the USB cable connected to the grid charger.
Contrary to traditional cigarettes, the IQOS heater heats up the tobacco instead of smoking it. Thanks to this, when using IQOS, the risk of igniting a fire was reduced, as there is no need to use an open flame. There’s also no unpleasant cigarette smoke. The consumer inhales aerosol produced in the process of heating the heat stick.
Before the next use, the battery needs to be re-charged. After that, pick a heat stick from the pack and place it in the heater, press and hold the button on the side and release it when the green diode flashes. When the flashing stops (after about 5 seconds), you can start inhaling. A single IQOS use is time-programmed for 6 minutes or 14 inhalations. When this time ends, the diode will turn orange. This means that there are about 30 seconds of use or 2 inhalations left. The device cannot be used continuously - you will need to re-charge the heater to use the next heat stick.
Clean the heater using a cleaner in the set, after you’ve used all of the 20 heat sticks.
July 17 2020
Before proceeding to using the IQOS system, read the pamphlet provided by the manufacturer. The pamphlet contains all of the necessary information on the use and maintenance of the device.
The IQOS system consists of a heater, a charger, a USB cable, a grid charger and a cleaning set (a cleaner and 30 cleaning rods soaked in a cleaning solution). Plus you need special heat sticks used for heating. The IQOS system runs on dedicated HEETS sticks. Before proceeding to using the system, you will need to charge the heater. To do this, place it in the portable charger and connect to the grid. The heater will be fully charged after 90 minutes - after which time 4 green diodes on the housing will light up, and will go off as the battery is discharged. A fully charged portable charger will charge the heater 20 times. After each use, place the heater inside the portable charger.
After it is charged, the green circle on the housing will light up to signal that the heater is ready to work. Next, pull the heater out, releasing the lock holding the lid, place a heat stick inside (up to the beginning of the filter, marked with a silver line), do not twist it, but slightly push it, press on the button on the side and wait for 3 seconds. After this time, the green diode will flash, and you can start inhaling when it stops. After use, dispose of the heat stick by pulling it out of the cap and pulling the stick out. Using IQOS, you don’t need a lighter or an ash tray. Since there is no smoking, the used heat stick is the only waste. To use the device again, you will need to place the heater in the charger and wait about 5 minutes.
When to clean IQOS and when do you know it’s time for cleaning?
Clean the device after using a whole pack of tobacco sticks, i.e. after starting the heater 20 times or whenever you see any soiling. Also clean the device when the smell of the aerosol inhaled has changed or when the heating time was reduced. The charger has a button which is used to switch the device to the cleaning mode. The mode is also automatically enabled after twenty uses. The device is then heated, and a green diode resembling a sun pulses on the charger. You can also start it manually, by pressing on the button next to it for about 5 seconds. Do not pull the heater out then.
You will also need to hand-clean the IQOS system. The heater must be on before proceeding to manual cleaning. The inside of the cap and the head unit in the heater is cleaned using the cleaner included - a plastic, oval box comprising two parts, including brushes and a hook. Clean the heater using the longer part of the cleaner, and the cap - with the shorter end. Analogously - use the shorter end for the shorter part and the longer end for the longer part. If the walls are still dirty, clean them using the hook included in the longer part, or using the individually packed cleaning sticks included in the set. To complete the cleaning process, gently tap on the cap. This will remove all residue which wasn’t cleaned with the cleaner or the sticks. Cleaned, the device should be assembled and placed in the charger. It will be ready to use after it is charged (i.e. after about 5 minutes).
June 13 2018
A few handy tips.
Here are a few useful tips on using the IQOS System.
Open the heater using your thumb.
If you want to use a cleaner, open it by breaking its pack.
Before placing a heat stick in the heater, roll it gently in your fingers to avoid rolling it in the device.
From time to time, the cleaner will also require cleaning.
To do it, use the hook to take the brush out of the longer and shorter part of the housing.
Wash the brusk and the housing under running water with a small amout of delicate cleaning agent and leave to dry.
Re-insert the brush in the housing and press it firmly using the hook until it clicks.
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