IQOS vs. E-cigarettes

February 18 2020

IQOS tobacco heater vs e-cigarettes

Smoke-free alternatives to cigarettes.


What is the difference between the IQOS tobacco heater and e-cigarettes?

The IQOS tobacco heater and e-cigarettes are smoke-free alternatives to cigarettes intended for adult users of tobacco products who would otherwise still smoke conventional cigarettes or use other nicotine products.

Both IQOS and e-cigarettes are electronic devices and do not generate cigarette smoke. However, there is an important feature distinguishes the IQOS tobacco heating system from e-cigarettes: Unlike evaporation, IQOS heats tobacco, and not liquid as in the case of e-cigarettes. 

What are e-cigarettes?

E-cigarettes is a category of electronic devices used to consume steam containing nicotine. They are powered by a battery and heat special e-liquids.


How do e-cigarettes work?

There are many types of e-cigarettes. They may come in different sizes, power supply, adjustment options, and even differ in disposability. However, most of them function similarly and consist of similar parts.

Undoubtedly, the best advice for smokers is to completely quit smoking and no longer be exposed to nicotine.


Important updates on IQOS Stores closing and device cleaning

March 24 2020

Important updates on IQOS Stores closing and device cleaning

Health and safety is our priority. Bearing responsibility for our front-floor employees’ and our Customers’ well-being, as well as aiming to counteract the spread of COVID-19, our retail locations will temporarily remain closed.

Simultaneously, we encourage you to visit our online store at where you can find and order all IQOS products without a necessity of leaving your home. You can take advantage of various cashless payment methods. All IQOS device orders are eligible to benefit from Satisfaction Guaranteed program – your device will be delivered for free and, if for some reason the device will not meet your expectations, you are entitled to return it not incurring any costs and with your money transferred back to your account

If you might have any questions regarding faulty functioning of your device, you can contact our IQOS Experts via Facebook or Messenger on IQOS Polska profile, as well as by calling at 801 801 501 or 22 455 14 04 (service provider charges). Our consultants will find most suitable resolution for you.

How to disinfect IQOS?

For outside surface cleaning of your Pocket Charger, Holder and accessories, use disposable disinfecting wipes soaked in ethanol or isopropyl (IPA) of 62,71% alcohol concentration.

Subsequently, clean Holder with dedicated IQOS Cleaning Sticks – as you casually do. Used wipes and cleaning sticks dispose with mixed garbage.

Let’s keep ourselves safe and stay cautious in those difficult times.



June 13 2018

What is IQOS - Description, operation.

The IQOS system is a tobacco heating device which does not produce smoke or ash.
What does IQOS look like?

IQOS consists of the following elements:

  • a heater,
  • a portable charger,
  • a cleaner,
  • a USB cable,
  • a grid charger,
  • cleaner sticks - 10 pcs.

The device must be used with its dedicated heat sticks. A pack contains 20 heat sticks used for heating only.. They cannot be smoked in the traditional way - the tobacco inside them is so pressed that it may only be heated in the dedicated IQOS System. 
The IQOS heater is small - no larger than a pen, including the heat stick. 

How does IQOS work?

To heat up a heat stick, first charge the heater in the portable charger. The charger has a battery charged via the USB cable connected to the grid charger.

Contrary to traditional cigarettes, the IQOS heater heats up the tobacco instead of smoking it. Thanks to this, when using IQOS, the risk of igniting a fire was reduced, as there is no need to use an open flame. There’s also no unpleasant cigarette smoke. The consumer inhales aerosol produced in the process of heating the heat stick.
Before the next use, the battery needs to be re-charged. After that, pick a heat stick from the pack and place it in the heater, press and hold the button on the side and release it when the green diode flashes. When the flashing stops (after about 5 seconds), you can start inhaling. A single IQOS use is time-programmed for 6 minutes or 14 inhalations. When this time ends, the diode will turn orange. This means that there are about 30 seconds of use or 2 inhalations left. The device cannot be used continuously - you will need to re-charge the heater to use the next heat stick.
Clean the heater using a cleaner in the set, after you’ve used all of the 20 heat sticks.



June 13 2018

IQOS Maintenance.

Before proceeding to using the IQOS system, read the pamphlet provided by the manufacturer. The pamphlet contains all of the necessary information on the use and maintenance of the device.


The IQOS system consists of a heater, a charger, a USB cable, a grid charger and a cleaning set (a cleaner and 30 cleaning rods soaked in a cleaning solution). Plus you need special heat sticks used for heating. The IQOS system runs on dedicated HEETS sticks. Before proceeding to using the system, you will need to charge the heater. To do this, place it in the portable charger and connect to the grid. The heater will be fully charged after 90 minutes - after which time 4 green diodes on the housing will light up, and will go off as the battery is discharged. A fully charged portable charger will charge the heater 20 times. After each use, place the heater inside the portable charger.

After it is charged, the green circle on the housing will light up to signal that the heater is ready to work. Next, pull the heater out, releasing the lock holding the lid, place a heat stick inside (up to the beginning of the filter, marked with a silver line), do not twist it, but slightly push it, press on the button on the side and wait for 3 seconds. After this time, the green diode will flash, and you can start inhaling when it stops. After use, dispose of the heat stick by pulling it out of the cap and pulling the stick out. Using IQOS, you don’t need a lighter or an ash tray. Since there is no smoking, the used heat stick is the only waste. To use the device again, you will need to place the heater in the charger and wait about 5 minutes.

When to clean IQOS and when do you know it’s time for cleaning?

Clean the device after using a whole pack of tobacco sticks, i.e. after starting the heater 20 times or whenever you see any soiling.  Also clean the device when the smell of the aerosol inhaled has changed or when the heating time was reduced. The charger has a button which is used to switch the device to the cleaning mode. The mode is also automatically enabled after twenty uses. The device is then heated, and a green diode resembling a sun pulses on the charger. You can also start it manually, by pressing on the button next to it for about 5 seconds. Do not pull the heater out then.

You will also need to hand-clean the IQOS system.  The heater must be on before proceeding to manual cleaning. The inside of the cap and the head unit in the heater is cleaned using the cleaner included - a plastic, oval box comprising two parts, including brushes and a hook. Clean the heater using the longer part of the cleaner, and the cap - with the shorter end. Analogously - use the shorter end for the shorter part and the longer end for the longer part. If the walls are still dirty, clean them using the hook included in the longer part, or using the individually packed cleaning sticks included in the set. To complete the cleaning process, gently tap on the cap. This will remove all residue which wasn’t cleaned with the cleaner or the sticks. Cleaned, the device should be assembled and placed in the charger. It will be ready to use after it is charged (i.e. after about 5 minutes).



June 13 2018

A few handy tips.

Here are a few useful tips on using the IQOS System.

Open the heater using your thumb.

If you want to use a cleaner, open it by breaking its pack. 
Before placing a heat stick in the heater, roll it gently in your fingers to avoid rolling it in the device.
From time to time, the cleaner will also require cleaning.
To do it, use the hook to take the brush out of the longer and shorter part of the housing.
Wash the brusk and the housing under running water with a small amout of delicate cleaning agent and leave to dry.
Re-insert the brush in the housing and press it firmly using the hook until it clicks.



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