IQOS ORIGINALS DUO, which was purchased in Poland, is covered by a 12-month manufacturer's warranty. Detailed terms of its validity can be found in the Warranty Card attached to the product. To make a complaint, visit one of our stationary points or contact the Customer Service Center in a convenient way. All options for contacting us can be found in the Contact tab at the bottom of the page. We are at your disposal 7 days a week from 8 a.m. till 10 p.m. The cost of the call is compatible with your operator’s rate.

Tobacco heating technology HeatControl with a blade same as the IQOS 3 DUO.

Up to 20 moments on a full charge, 2 consecutive uses

Full charge takes less than 120 mins

DIMENSIONS:

Holder: Height - 92.2mm, Width - 14.9mm

Charger dimensions: Height - 114.7mm, Width - 46.3mm, Depth - 22.88 mm

Fast delivery:

The delivery time is approx. 1-2 business days. If we receive your order before 16:00 it will be dispatched the same day. 95% of our customers receive their order the next day.

Free shipping:

We deliver your order free of charge to any address you specify. You can pay for the order using secure online payments - both by quick transfer, credit card and BLIK.

Free Returns:

If, for any reason, the goods you purchased in our online store should not meet your expectations, you can exercise the right to withdraw, and you have as many as 60 days to do so. You can find the details on the form included in your order. You can also download the form here. Include the return form in the package with the order to be returned. Return of an order from an online store is free of charge and you can do it in one of the following ways:

1. DHL courier

2. Return at DHL point (e.g. Żabka stores)

3. InPost Parcel Locker

Detailed information on returns can be found here.

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