English
Products
Discover our offer
Tobacco sticks
IQOS Exchange programme
IQOS Exchange programme
Support
How it works?
How it works
Select the device you wish to exchange
Log in to your account, go to my devices and indicate the product to be replaced. You can exchange an IQOS or lil one purchased more than 3 months ago assigned to your account for a discount for IQOS ILUMA or IQOS ILUMA PRIME.
Choose IQOS ILUMA device
You can pick from IQOS ILUMA Prime for 299 PLN, IQOS ILUMA for 99 PLN.
Lowest price of the last 30 days before discount:
IQOS ILUMA – 149 PLN,
IQOS ILUMA PRIME – 400 PLN
Lowest price of the last 30 days before discount:
IQOS ILUMA – 149 PLN,
IQOS ILUMA PRIME – 400 PLN
Send us your old device
Use the box and return label that you receive with your IQOS ILUMA , and then send us back your device
FAQ's
Which devices can I buy with the Exchange program?
You can buy IQOS ILUMA or IQOS ILUMA PRIME.
Which devices can be returned via the Exchange program?
IQOS ORIGINALS DUO, IQOS 3 DUO, IQOS 3, IQOS MULTI, IQOS 2.4, IQOS 2.4 Plus, lil SOLID 2.0, lil SOLID Ez
Does the old IQOS or lil SOLID device need to function for it to be eligible for the exchange?
Both fully working and malfunctioning devices are eligible for the exchange.
Can I choose a colour of IQOS ILUMA device I am exchanging into?
Yes, you can choose any colour of the IQOS ILUMA or IQOS ILUMA PRIME model.
Do I also need to return a box and charging accessories of an old device?
No, box and charging cable are not necessary. All you need to return are the old Pocket Charger and Holder.
How many times can I take advantage of the Exchange program?
You can exchange your device for a discount on the IQOS ILUMA twice per calendar year.
Where can I use the Exchange program?
Currently, you can use it on iqos.com and at all IQOS stores
How will I get the new IQOS ILUMA I am exchanging for?
The device will be sent to you free of charge by courier.
Do any other conditions apply when taking advantage of the Exchange program?
You need to have the old IQOS device registered under your account in iqos.com
If I only have a Holder or a Pocket Charger of the device, can I still take advantage of the Exchange program?
If you are exchanging a device that originally consists of 2 pieces, you need to return both of them to take advantage of the Exchange program. In case you want to exchange lil SOLID 2.0, lil SOLID Ez or IQOS 3 MULTI – just the one piece device is enough.
Can I take advantage of the Exchange program if I am returning Holder and Charger from different devices?
You can take advantage of the Exchange program even if your Holder and Pocket Charger are from different devices. They however need to be of the same model, i.e. IQOS 2.4 Plus Holder and IQOS 2.4 Plus Charger, and both pieces need to be registered in your account on iqos.com.
What if I cannot use Exchange program via iqos.com even though I meet all the conditions?
Call the IQOS Customer Service Center 801 801 501 or 22 455 14 04.
Can I take advantage of the 30-day free return when I buy IQOS Iluma via Exchange programme?
If you buy an IQOS ILUMA through the exchange programme, you cannot take advantage of the Satisfaction guaranteed programme but you can return your IQOS ILUMA purchased from the iqos.com online shop at a discount under the exchange programme within 14 days of receiving it
If I make a return, will my old IQOS be sent back to me?
No. An IQOS or lil device that you have returned in order to receive a rebate on a new device is sent for recycling, so it is not possible to return it in the event of withdraw from the purchase contract for the IQOS ILUMA.