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What is IQOS?
About tobacco sticks
Tobacco sticks
Tobacco sticks
Programs and services
Buy and use for 60 days
Support
How it works?
Discover the advantages of IQOS ILUMA
No cleaning from tobacco residue
No blade
Heats real tobacco
49 zł
IQOS ILUMA PRIME
49 zł*
IQOS ILUMA PRIME is:
- Combination of form and function - contemporary device design and new technology.
- No more broken blade or cleaning from tobacco residue
Compare the offers
- Price in the exchange programme: 49 zł + 2 free packs of sticks
- Price outside the exchange programme: 480 zł + 2 free packs of sticks. Terms of the offer.
The lowest price of the last 30 days before discount in the exchange programme: 299 PLN
49 zł
IQOS ILUMA
49 zł*
IQOS ILUMA is:
- Design known from IQOS ORIGINALS DUO, new technology
- No more broken blade or cleaning from tobacco residue
Compare the offers
- Price in the exchange programme: 49 zł + 2 free packs of sticks
- Price outside the exchange programme: 179 zł + 2 free packs of sticks. Terms of the offer.
The lowest price of the last 30 days before discount in the exchange programme: 99 PLN
How to benefit?
You can also watch a step-by-step instruction video
FAQ's
Which devices can I buy with the Exchange program?
You can purchase IQOS ILUMA or IQOS ILUMA PRIME
Which devices can be returned via the Exchange program?
IQOS ORIGINALS DUO, IQOS 3 DUO, IQOS 3, IQOS MULTI, IQOS 2.4, IQOS 2.4 Plus, lil SOLID 2.0, lil SOLID Ez
Does the old IQOS or lil SOLID device need to function for it to be eligible for the exchange?
Both fully working and malfunctioning devices are eligible for the exchange.
Can I choose a colour of IQOS ILUMA device I am exchanging into?
Yes, you can choose any colour of the IQOS ILUMA or IQOS ILUMA PRIME model.
Do I also need to return a box and charging accessories of an old device?
No, box and charging cable are not necessary. All you need to return are the old Pocket Charger and Holder.
How many times can I take advantage of the Exchange program?
You can exchange your device for a discount on the IQOS ILUMA twice per calendar year.
Where can I use the Exchange program?
Currently, you can use it on iqos.com and at all IQOS stores
How will I get the new IQOS ILUMA I am exchanging for?
The device will be sent to you free of charge by courier.
Do any other conditions apply when taking advantage of the Exchange program?
You need to have the old IQOS device registered under your account in iqos.com
If I only have a Holder or a Pocket Charger of the device, can I still take advantage of the Exchange program?
If you are exchanging a device that originally consists of 2 pieces, you need to return both of them to take advantage of the Exchange program. In case you want to exchange lil SOLID 2.0, lil SOLID Ez or IQOS 3 MULTI – just the one piece device is enough.
Can I take advantage of the Exchange program if I am returning Holder and Charger from different devices?
You can take advantage of the Exchange program even if your Holder and Pocket Charger are from different devices. They however need to be of the same model, i.e. IQOS 2.4 Plus Holder and IQOS 2.4 Plus Charger, and both pieces need to be registered in your account on iqos.com.
What if I cannot use Exchange program via iqos.com even though I meet all the conditions?
Call the IQOS Customer Service Center 801 801 501 or 22 455 14 04.
Can I take advantage of the 30-day free return when I buy IQOS Iluma via Exchange programme?
If you buy an IQOS ILUMA through the exchange programme, you cannot take advantage of the Satisfaction guaranteed programme but you can return your IQOS ILUMA purchased from the iqos.com online shop at a discount under the exchange programme within 14 days of receiving it
If I make a return, will my old IQOS be sent back to me?
No. An IQOS or lil device that you have returned in order to receive a rebate on a new device is sent for recycling, so it is not possible to return it in the event of withdraw from the purchase contract for the IQOS ILUMA.