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Warranty & Replacement

IQOS 3 DUO in its packaging and a cup of coffee on the table
We'll cover your IQOS with a 1 year warranty.

Device and pocket charger should be used in accordance with the manufacturer's instructions.
Your IQOS device bought in Poland is covered by a 1 year warranty, valid from the date of purchase.
 

IQOS 3 DUO in its packaging and a cup of coffee on the table
Gold IQOS DUO on a wooden table with a glass of water and a yellow cup
Register your IQOS device at IQOS.com and unlock great advantages like free IQOS replacement.

If you bought your IQOS device on our website, your device is automatically registered so you can start enjoying all your extra benefits from day one.

Register today
Gold IQOS DUO on a wooden table with a glass of water and a yellow cup
IQOS box on a carpet
What this warranty covers  

The Philip Morris International entity listed under the heading of ‘Customer Care’, will at its option (but without affecting your statutory rights) repair or replace any components which are defective in terms of material or workmanship when used in accordance with the associated IQOS™ User Guide and which are subject to a valid voluntary warranty claim. If repair is not possible, replacement will be provided with a product of equal functionality. To the extent permitted by local law, the replacement color and/or model are subject to such color and/or model availability. The provisions of this warranty are only valid in the country of purchase.

What is excluded from this warranty


The following are excluded from the terms of this warranty:
a) damage caused by normal wear and tear 
b) cosmetic damage (such as scratches, dents, broken plastic etc.) 
c) damage caused by misuse, power surge, improper handling, liquid contact or fire 
d) malfunction due to use with non-compatible products; 
e) damage or malfunction caused by attempts to open, modify and repair, either by a user or by a service provider not accredited by the manufacturer; 
f) damage or malfunction caused by failure to use as described in the associated IQOS User Guide
g) normal battery performance depreciation unless battery failure has occurred due to a defect in materials or workmanship

IQOS box on a carpet

Information on how to make a claim

To make a claim under this warranty, please contact one of our consultants for assistance. We are at your disposal 7 days a week from 8:00 to 22:00 (10:00 to 17:00 during holidays). Ensure that you have your proof of purchase before making the call. In the absence of the proof of purchase, the company reserves the right to voluntarily apply the warranty duration starting from the manufacturing date of the IQOS Device components in question based on its own records.

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Monday - Friday 08:00 - 22:00
Holidays 10:00 - 17:00

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Visit one of our IQOS Stores.

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Phone

Want to speak to one of

our IQOS Support experts?

Call us at 801 801 501 or 22 455 14 04
Monday - Friday 08:00 - 22:00
Holidays 10:00 - 17:00