Warranty & Replacement

The Philip Morris International entity listed under the heading of ‘Customer Care’, will at its option (but without affecting your statutory rights) repair or replace any components which are defective in terms of material or workmanship when used in accordance with the associated IQOS™ User Guide and which are subject to a valid voluntary warranty claim. If repair is not possible, replacement will be provided with a product of equal functionality. To the extent permitted by local law, the replacement color and/or model are subject to such color and/or model availability. The provisions of this warranty are only valid in the country of purchase.

What is excluded from this warranty

The following are excluded from the terms of this warranty:
a) damage caused by normal wear and tear 
b) cosmetic damage (such as scratches, dents, broken plastic etc.) 
c) damage caused by misuse, power surge, improper handling, liquid contact or fire 
d) malfunction due to use with non-compatible products; 
e) damage or malfunction caused by attempts to open, modify and repair, either by a user or by a service provider not accredited by the manufacturer; 
f) damage or malfunction caused by failure to use as described in the associated IQOS User Guide
g) normal battery performance depreciation unless battery failure has occurred due to a defect in materials or workmanship