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Quick guides

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My First steps with IQOS

Discover how to use your IQOS device and what to expect in the IQOS kit.

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Taking care of my IQOS device

Your resource for everything to do with keeping your device in perfect condition, including how to charge and clean your device.

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Frequently Asked Questions

Contact support

contact-callcenter

Call center

Questions? We have answers.

801 801 501

or (+48 22) 455 14 04


The IQOS infoline is available all week long from 8 a.m. till 10 p.m.,
except for public holidays.
The cost of the call is compatible with your operator's rate.

contact-mail

Email us

Send us your question
and we will answer within 24 hours.

[email protected]
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Social Media

We are also present online.
Find our IQOS profile on Facebook and
IQOS Support Polska on Twitter.

facebook.com/iqospl/ twitter.com/iqos_support_pl