First steps with IQOS
Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
Find a solution
We are here to help solve problems you are having with your IQOS.
Broken heating blade?
Learn what to do when your IQOS Holder heating blade broke.
Frequently Asked Questions about IQOS
Still have questions about IQOS?
We are here to help you across multiple channels
Available everyday from 8:00 to 22:00 (10:00 - 17:00 during holidays)
IQOS Email Support
Send us your query. We will respond within 24 hours
IQOS on Facebook
Visit our IQOS Facebook page
IQOS on Twitter
Get in touch with IQOS support on Twitter
IQOS Phone Support
Want to speak to one of our IQOS support experts?
Call us at 801 801 501 or 22 455 14 04.
Find your answer online
Full FAQs available here
IQOS Live Chat
Talk to one of our IQOS experts live
We will respond within a few minutes
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