Quick guides


My First steps with IQOS

Discover how to use your IQOS device and what to expect in the IQOS kit.

Read more

Taking care of my IQOS device

Your resource for everything to do with keeping your device in perfect condition, including how to charge and clean your device.

Read more

Frequently Asked Questions

Contact support


Call center

Questions? We have answers.

801 801 501

or (+48 22) 455 14 04

The IQOS infoline is available all week long from 8 a.m. till 10 p.m.,
except for public holidays.
The cost of the call is compatible with your operator's rate.


Email us

Send us your question
and we will answer within 24 hours.

[email protected]

Social Media

We are also present online.
Find our IQOS profile on Facebook and
IQOS Support Polska on Twitter.

facebook.com/iqospl/ twitter.com/iqos_support_pl