English

Quick guides

layer-11

My First steps with IQOS

Discover how to use your IQOS device and what to expect in the IQOS kit.

Read more
layer-12

Taking care of my IQOS device

Your resource for everything to do with keeping your device in perfect condition, including how to charge and clean your device.

Read more

Frequently Asked Questions

Contact support

contact-callcenter

Call center

Questions? We have answers.

801 801 501

or (+48 22) 455 14 04


The IQOS infoline is available all week long from 8 a.m. till 10 p.m.,
except for public holidays.
The cost of the call is compatible with your operator's rate.

contact-mail

Email us

Send us your question
and we will answer within 24 hours.

[email protected]
contact-socialmedia

Social Media

We are also present online.
Find our IQOS profile on Facebook and
IQOS Support Polska on Twitter.

facebook.com/iqospl/ twitter.com/iqos_support_pl

This site contains information on a product containing tobacco and is reserved for smokers over 18 years old residing in Poland. All forms of tobacco are harmful and addictive. The administrator (controller) of your personal data is Philip Morris Polska Distribution Sp. z o.o., based in Kraków (31-982), al. Jana Pawła II 196 [PMPL-D]. Your data may be processed in order to: 1) conclude and execute a sales contract through the website, 2) conclude and implement a contract for the provision of services provided electronically in accordance with the terms of the website, 3) contact from PMPL-D, and/or 4) marketing of own PMPL-D products and services. The legal basis for processing is art. 6 paragraph 1 letter b) or f) of the General Data Protection Regulation (GDPR). Your data may be shared for these purposes by entities belonging to the Philip Morris International Inc. group of companies, including in particular Philip Morris International Management SA, based in Switzerland, av. de Rhodanie 50, 1007 Lausanne (full list of entities is available at www.pmi.com) and our subcontractors. Data processed in order to perform the contract will be processed for the duration of the contract and for the period of limitation of claims arising therefrom, including claims of public (tax) authorities. You have the following rights: a) access to data and receipt of copies, b) correction of data, c) deletion of data, d) limitation of data processing, e) objecting to processing, f) data transfer, g) lodging a complaint with the supervisory authority. Your data will not be processed in an automated manner and will not be profiled. Further information regarding data processing by PMPL-D can be found in the Privacy Notice at the bottom of the page.