Support you can count on.

We know that the change can be difficult, that is why we are giving you convenient possibilities to try IQOS.

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Do you have a question regarding shipping or would you like to return your order and need guidance? Browse our FAQs to see if there’s an answer waiting for you. 

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Using IQOS ILUMA is easy. Learn how to use, charge and care for your device and read our tips.

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Does your device have a defect or has suffered an accident? Don't worry! As part of the guarantee or the rights arising from the non-conformity of goods with the contract, you can benefit from a free replacement, even in 33 minutes.

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Sometimes all you need to do is follow a few simple steps. Take a look at our tips and solve the problem with your IQOS.

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We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware

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Want to chat?

We are here for you from 8:00 to 22:00 (10:00 - 17:00 during holidays).

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Visit our IQOS Facebook page and feel free to message us with any questions. We’ll get back to you in a few minutes. 

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Send us your query. We will respond within 24 hours.

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Want to speak to one of our IQOS Support experts? Call us at 801 801 501 or 22 455 14 04.