If you are looking for answers to additional questions, contact one of our consultants in a convenient way. We are at your disposal 7 days a week from 8:00 to 22:00, also on weekends (holidays: from 10:00 to 17:00).

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IQOS Helpline - 801 801 501 lub 22 455 14 04 (the cost of the call is compatible with your operator's rate)

The inbound allowance for tobacco sticks are similar to cigarettes and may vary from one country to another.  

Before leaving for vacation, please double check the allowances set by respective government agency in the country of your travel.  

Customs authorities in the country of your destination may challenge the excess of the inbound allowance and could take the product, or even apply fines. 

Travelers should check before traveling if entering with tobacco products in their country of destination is allowed.

The make up of IQOS aerosol is significantly different from cigarette smoke. 

Most airlines currently don’t allow you to smoke or use tobacco alternatives on their aircraft.

No. Using IQOS is not risk free.

IQOS emits 95% less harmful chemicals compared to cigarettes*.  

Important information: It does not necessarily equal a 95% reduction in risk. IQOS  is not risk-free.   

* “95% less” represents the average reduction in levels of the 9 chemicals recommended for reduction in cigarette smoke by the World Health Organization, which do not include nicotine. See important information.

No you should not. IQOS device has been designed to work exclusively with HEETS tobacco sticks, and vice versa.

IQOS i provides real tobacco taste without fire, ash or cigarette smoke, and less smell.​

IQOS emits 95% less harmful chemicals compared to cigarettes*.  ​

Important information: It does not necessarily equal a 95% reduction in risk. IQOS is not risk-free.   ​

* “95% less” represents the average reduction in levels of the 9 chemicals recommended for reduction in cigarette smoke by the World Health Organization, which do not include nicotine. See important information.​

No, IQOS doesn’t produce smoke because it doesn’t burn tobacco. It generates a tobacco vapour - this is what you see when using IQOS. 

No.  IQOS is not a device intended to help you quit smoking. If you’re thinking about the health effects of smoking, your best option is to quit tobacco altogether.

IQOS Holder and Pocket Charger are designed to be safe, as electronic devices, when used in accordance with the instructions in the User Guide.  
They both comply with the EU consumer electronic safety requirements indicated by the “CE" (European Conformity) symbols on the packaging.
For more details refer to the User Guide.

IQOS is an alternative for adult smokers who would otherwise continue to smoke and want to enjoy real tobacco taste without many of the inconveniences of cigarettes, such as ash or smoke. It is not for people who have quit smoking or have never smoked. 

IQOS is our most advanced smoke-free product that uses sophisticated electronics to heat tobacco instead of burning it to release a flavourful nicotine containing vapour.

IQOS and HEETS tobacco sticks are not for minors (under 18 years).  Please refer to Important Information section for details. https://www.iqos.com/products/important