If an error message appears during registration (entry field marked red), then you haven’t entered the information completely or there is a typo.

If registration cannot be completed, then you’ll receive a separate error message (such as if you’ve entered an invalid e-mail address or are attempting to register multiple times using the same e-mail address). In such cases, please follow the instructions in the error reports.

If you have forgotten your password, you can click on the “forgot password” button on the login page and follow the instructions.

If you have not received confirmation by e-mail, please check your spam folder.

Make sure you entered the e-mail address for your account correctly.

To place an order on IQOS.com, you must be a registered user. You can register directly on our website, in the "Sign in / Register" section, by selecting "Register". Once this operation is completed, you can start your purchases.

If you already have an IQOS account, instead, it will be sufficient to click on "Login", then enter the email address and password defined at the time of registration. Forgot your password? Click on "Forgot your password?" To receive an email that will allow you to create a new one.

You can register directly on our website, in the “Sign in”/ “Register" section, by selecting "Register". At the end of the registration, you will receive an email with a link to activate your profile within 24 hours. 
 
If you already have an IQOS account, instead, it will be sufficient to click on "Login", then enter the email address and password defined at the time of registration. Forgot your password? Click on "Forgot your password?" To receive an email that will allow you to create a new one.

Registration is needed when ordering from iqos.com, as you can take advantage of many other benefits, such as

• a dedicated assistance service, special initiatives, ideas, and advice on how to best use your IQOS.
• fast and free IQOS replacement*
• international coverage with IQOS support and IQOS device replacement services wherever you are in the world
• extended IQOS warranty, in case you accidentally damage your device**
• access to limited editions and exclusive offers

If you bought your IQOS device on our website, your device is automatically registered so you can start enjoying all your extra benefits from day one.

*This applies in the case of a malfunction of your IQOS device during the warranty period.

** During the warranty period, the extended warranty includes a one-time replacement, per device registered on your iqos.com account, and for any accidental damage not covered by the voluntary warranty. In the event of a partial or complete replacement of your device under the extended warranty, the device will continue to be covered by the warranty period of the voluntary warranty valid from the date of the initial purchase.]

You can update your address at any time via your customer account.

You can access your customer account on IQOS.com on your account detail.

After logging in, please navigate to "My Details" and then "My Addresses" to change your address. 

You can log in by entering your email address and password. If you have forgotten your password, you can click on the “forgot password” button or log in with your mobile.

If you have registered on IQOS.com and have given your consent for marketing communication, then you have to take out marketing opt-in. Simply, go to your IQOS profile, by selecting “My Account” and tick off to unsubscribe from marketing communication.