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What do status lights on your IQOS ILUMA PRIME mean?

Are the lights on your IQOS ILUMA PRIME device glowing red? Are you afraid that they are signaling an issue with your device? Do you want to know what they mean? Use the Online Device Diagnostic Tool.

Using a few simple steps, we will help you find a solution. Select IQOS ILUMA PRIME and specify whether the issue pertains to the Holder or the Pocket Charger.

See visualisations of potential issues and select the one that applies to your device. We will show you what to do to resolve that issue.

What do status lights on your IQOS ILUMA PRIME Holder mean?

Here’s a short guide that will help you understand the meaning of status lights on your Holder:

1. Pulsing white lights:
   A) They mean that your Holder is preheating a tobacco stick,
   B) They are informing you that your experience is going to end shortly.
2. Solid white lights after a short press of the Holder button:
   These lights indicate the charge status of your device. 
   A) 2 illuminated lights – your Holder is ready for 2 uses.
   B) 1 light – your Holder is ready for a single use.
3. Flashing red light:
   A) Your device might need a RESET
   B) Firmware update has not been successfully completed.
   You can find help on how to resolve an issue in the Online Device Diagnostic Tool.
4. Flashing orange/yellow light: 
   Your IQOS ILUMA PRIME needs to be charged.

What do status lights on your IQOS ILUMA PRIME Pocket Charger mean?

Here’s a short guide that will help you understand the meaning of status lights on your Pocket Charger:

1. Pulsing white light:
   Your Holder may be outside the appropriate temperature range (>0°C/<40°C). It is possible that it will be enough to cool it down or warm it up in your hands.
2. IQOS ILUMA PRIME lights are flashing red:
   A) Round light – flashing on the Pocket Charger means low battery level of the Holder.
   B) STRIP light – your device needs a RESET. Detailed information on how to properly RESET your IQOS ILUMA PRIME can be found here.
3. Light flashing yellow/orange:
   Your IQOS ILUMA PRIME needs to be charged. 
   A 15-minute charging session should be enough for the yellow light to disappear.
4. Round lights pulsing white: 
   Your Holder is being charged.
5. Round lights glowing with a solid white light after a short press of the Pocket Charger button: 
   These lights indicate the charge status of your Holder:
   A) 2 lights – 2 uses available,
   B) 1 light – single use available.
6. Strip lights glowing solid white after a short press of the Pocket Charger button:
   These lights indicate the charge status of your Pocket Charger:
   A) 4 strip lights – the Pocket Charger is more than 75% charged,
   B) 3 strip lights – the Pocket Charger is 50% - 75% charged,
   C) 2 strip lights – the Pocket Charger is 25% - 50% charged, 
   D) 1 strip light – the Pocket Charger is less than 25% charged.