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IQOS ILUMA ONE – problem resolution 

What to do when your IQOS ILUMA ONE is not working as expected? 

Is your device not working as expected? Use the Online Device Diagnostic Tool..
Using a few simple steps, we will help you find an answer to what is happening to your device and what to do to resolve the issue.

When you notice that your IQOS ILUMA ONE is not functioning as intended, follow these few simple steps:

1. Start by RESETTING your device (tips on how to do that can be found below in this section).
2. Make sure that your IQOS ILUMA ONE is fully charged.
3. Always use TEREA tobacco sticks only.
4. Remember to regularly update firmware.
   You can learn how to update firmware here.
5. Make sure that your device is within the appropriate temperature range. The appropriate temperature range for IQOS ILUMA ONE is 0°C ⁓ 40°C.
   You can cool it down or warm it up in your hands. 

How to RESET your IQOS ILUMA ONE? 

Every time your device needs a RESET, you can easily perform it by following these few steps:

1. Press the ON/OFF button on the device. Hold it down for 
   10 seconds until status lights fade out.
2. A device RESET is confirmed when status lights start glowing again and the device vibrates

Please note: If your IQOS ILUMA is turned OFF when the RESET is performed, press the button for 4 seconds and the device will turn ON again. Lights will start glowing and IQOS will start to vibrate.

In order to RESET the device correctly, it is necessary to press and hold the button continuously for the whole 10 seconds.