English

Support Centre
IQOS ILUMA PRIME IQOS ILUMA PRIME

IQOS ILUMA PRIME
IQOS ILUMA IQOS ILUMA

IQOS ILUMA
IQOS ILUMA ONE IQOS ILUMA ONE

IQOS ILUMA ONE
IQOS ORIGINALS DUO IQOS ORIGINALS DUO

IQOS ORIGINALS DUO
IQOS 3 DUO IQOS 3 DUO

IQOS 3 DUO
IQOS 2.4 PLUS IQOS 2.4 PLUS

IQOS 2.4 PLUS
lil SOLID Ez lil SOLID Ez

lil SOLID Ez

Choose your device to get started. Don't see your device? Swipe left to see more.

What to do when your IQOS ILUMA is not working as intended?

IQOS ILUMA IS NOT WORKING

Learn more
What to do when IQOS ILUMA is not charging as intended?

Learn more
What do status lights on your IQOS ILUMA mean?

Learn more
What to do when lights on your IQOS ILUMA Holder or Pocket Charger are glowing red?

Learn more
IQOS ILUMA – troubleshooting

Learn more
TEREA tobacco sticks – troubleshooting tips

Learn more
Need help with our services?
Icon - Account support
Account Support
Learn more
Icon - Delivery
Delivery and Return
Learn more
Icon - Warranty
Warranty and Replacement
Learn more
Icon - questions and answers
Find more answers in our FAQ

View FAQ's