No, the new IQOS 3 Pocket Charger is not compatible with the previous versions.

If you insert the IQOS 2.4+ Holder into the IQOS 3 Pocket Charger, the Holder will not fit because of different size.

If you accidentally insert the IQOS 3 Holder in the IQOS 2.4+ Pocket Charger, the Pocket Charger lights will start blinking, however, the Holder won’t charge.

Please, ensure that you always charge the IQOS 3 Holder with the IQOS 3 Pocket Charger.

IQOS 3 Holder vibrations are activated in the following situations:

• At the start of the heating (once you press the Holder Button to start) - one vibration
• When the device is ready to be used – two vibrations
• When the experience is nearly complete (30 seconds prior the end)  - two vibrations

Any white light indicates that the device performs various operations, like charging, re-initialization, ready to use, fully charged etc.

Any red light (steady or blinking) indicates that there is a device error.

Please, perform a reset of your device and try using it again.

Still no luck? Please contact one of our consultants. We are at your disposal 7 days a week from 8:00 to 22:00, also on weekends (holidays: from 10:00 to 17:00).

Facebook/ Messenger - IQOS Polska
Twitter - IQOS Support Polska
Email - [email protected] 
IQOS Helpline - 801 801 501 or 22 455 14 04 (the cost of the call is compatible with your operator's rate)

Any white light indicates that the device performs various operations, like charging, re-initialization, ready to use, fully charged etc.

2 white blinks - the device is outside operating temperature (<0°C/>50°C). -> Wait until device is within temperature limits (0 - 50°C).

Red lights:

• Only Bottom Charger Light indicator -> perform the reset of the device
• Holder status blinking light: Holder malfunction -> Please, perform a reset of the device.

Still no luck? Please contact one of our consultants. We are at your disposal 7 days a week from 8:00 to 22:00, also on weekends (holidays: from 10:00 to 17:00).

Facebook/ Messenger - IQOS Polska
Twitter - IQOS Support Polska
Email - [email protected] 
IQOS Helpline - 801 801 501 or 22 455 14 04 (the cost of the call is compatible with your operator's rate)

You can use the IQOS AC Power Adaptor from the previous device versions. However, IQOS 3 USB cable hosts a USB-C port, which is different from that of IQOS 2.4 and IQOS 2.4 Plus.

You can easily check the charge level by following these simple steps: 

1. Press Pocket Charger Button for 1 second (short press)
2. The Battery Status lights will turn on and indicate the level of charge:

4 LEDs = more than 75% charged
1 LED  = low charge. Need to charge

Your IQOS 3 device doesn’t need to be fully charged to work but for the best experience, we recommend you fully charge it before you use it for the first time. 
Once your IQOS 3 Pocket Charger is fully charged, you can use your IQOS Holder up to 20 times.

You can easily reset your IQOS 3 device by pressing and holding the Pocket Charger Button for 10 seconds. The lights will fade in and out to confirm a reset.

Your IQOS 3 device has the innovative IQOS ProtectPlusTM system as a standard. This means you  get:  

• A robust outer shell that improves your IQOS device’s shock resistance 
• A new side door opening that’s been tested to guarantee a great performance every time
• New technology for longer battery life, and
• An improved electronic elements chamber for even more reliability. 

It takes approximately 120 minutes (two hours) to fully charge your IQOS 3 Pocket Charger from an electrical outlet, using IQOS AC Power Adaptor and USB cable.

You can easily check the charge level by following these simple steps: 

1. Press Pocket Charger Button for 1 second (short press)
2. The Battery Status lights will turn on and indicate the level of charge:

• 4 LEDs = more than 75% charged
• 1 LED  = low charge. Need to charge How can I check the charge level of the battery?

It takes approximately 3,5 minutes to fully charge the IQOS 3 Holder in IQOS 3 Pocket Charger.