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Troubleshooting your IQOS 3 MULTI

Let us help you troubleshoot your IQOS device.

Diagnostic tool
IQOS 3 Multi Battery Status
If you are experiencing an issue with your IQOS 3 MULTI device, the first step is to check if it has been charged.

How to check if your IQOS 3 MULTI device is charged:

Press the button on your IQOS 3 Multi device; the battery status lights (at the bottom of the device) should turn on. If they don’t, press and hold the button for 4 seconds until the small light turns on. The battery lights should stay on once you press the button again.

 

If you do not see any lights, charge your IQOS 3 MULTI by closing the lid and using the official IQOS AC Power Adaptor and cable for at least 20 minutes*. We recommend that you fully recharge your IQOS 3 MULTI. This can take up to 75 minutes. Once fully charged the battery status lights will turn OFF.

 

* Note that laptop USB ports may not have enough power to charge your pocket charger. We recommend using an electrical outlet instead.

IQOS 3 Multi Battery Status
How to reset your IQOS 3 Multi
Resetting your IQOS 3 MULTI device

If your IQOS 3 MULTI is fully charged but still not working, then the next step is to reset it.

 

Press and hold the button on your charger for approximately 10 seconds. When the lights start to fade, keep the button pressed for two more seconds. As you release the button, you’ll see all the lights flash white. 

How to reset your IQOS 3 Multi
How to clean your IQOS 3 MULTI
A good clean could be the answer 

If your HEETS are giving you some trouble, or you’re not getting enough aerosol, your IQOS 3 MULTI could be in need of a spring clean. Your cleaning tool and cleaning sticks are the best way to get your device pristine.

 

A regular clean with the right tools prevents any problems, but best of all, it makes sure you’re getting the taste experience you know and love. 

How to clean your IQOS 3 MULTI
Blue, grey and white IQOS 3 MULTI
Can’t get your IQOS 3 MULTI to start?

You could have some residual tobacco stuck in your device. To clear it, remove the cap and use a cleaning stick to start to clean the flat surface next to the heating chamber, as well as the inside of the cap. Once you’ve done all that, your device should be clean and ready to go.

Blue, grey and white IQOS 3 MULTI
IQOS 3 Multi temperature monitoring
What to do if there’s a temperature issue 

Your IQOS 3 MULTI operates in a temperature range between 0° and 50° C. If the temperature goes too high or too low, then you might see a red light on your IQOS 3 MULTI Pocket Charger, or a double flash when you press it. 

 

If you think your device is too hot, take it to a colder spot and allow it to cool down. If you think your device is too cold, try warming it in between your hands for a minute or so. 

IQOS 3 Multi temperature monitoring
IQOS 3 Multi broken blade - detail
A broken blade or other damage?

Check to see if your IQOS 3 MULTI has a broken blade or any other physical damage. If it does, we are sorry that this happened to you. Please contact Customer Care and we will support you with this issue.

 

Sometimes the cleaning of your IQOS 3 MULTI can damage the blade inside your IQOS. Be careful not to exert force onto the blade when cleaning your IQOS 3 MULTI. Also ensure you never twist your HEETS tobacco stick while it's in the holder. This movement can damage the heating blade and disrupt your IQOS experience.

IQOS 3 Multi broken blade - detail

That’s not all. There’s more useful information in our IQOS 3 MULTI User Guide.

Download the IQOS 3 MULTI User Guide here.

Download our User Guide
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