Care you can count on.

Welcome to myIQOS. Get all-round support you need.

Create an IQOS account, register your device, unlock your extended care and support.

Register device

Register your device, unlock your extended care and support.

Learn more
New IQOS 3 DUO charger and holder
Discover IQOS


How does it work? Fill in the form. Wait for a text message and confirm your data. Then choose how you want to get to know IQOS.

Man working at laptop, one hand on IQOS device on table
Help when you need it

Get support

Get all-round support from the moment you choose IQOS.

Want to chat?

We are here for you everyday from 8:00 to 22:00.

store locator icon

Find a store

Find a local shop with our store locator

Customer service by phone icon


Call 801 801 501 or 22 455 14 04. The cost of the call is in line with your operator's rate.

Customer service by email icon


Send us your query. We will respond within 24 hours.

icon facebook


Visit our IQOS Facebook page and feel free to message us with any questions. We’ll get back to you in a few minutes.