- New device finishing - glossy finish
- New 5 colours: rose gold, mint, white, black and blue
- Smaller & lighter – 78.9 gr for lil SOLID Ez vs 98.8 gr for lil SOLID 2.0
- 5 new cap colours: rose gold, mint, white, black and blue
- New additional cleaning tool – lil SOLID Cleaner PRO, for cleaning the cap and around the pin. Sold separately.
- if it is not charged for 24 hours when the Status LED light is red
- if it is not used for 7 days when the Status LED light is orange, ice blue, or blue
- phone: 801 801 501 or 22 455 14 04
- e-mail: [email protected]
- You are using the Fiit™ tobacco stick and not any other brands or products
- You have correctly inserted the Fiit™ tobacco stick in lil™ SOLID Ez device without breaking or turning the tobacco stick
- You allow the device to pre-heat for about 25 seconds prior to puffing
- You clean your lil™ SOLID Ez regularly (every 20 sticks)
- You pause between puffs to allow the pin to properly heat the tobacco and generate aerosol
- Complete service is an always-on complementary professional lil device maintenance service that you can take advantage of at IQOS Store.
- Complete service is designed to help keep the device in optimum condition to deliver consistent tobacco flavour.
- Visit page [link] to find out more about the complete service.
- RTD (Resistance to draw) machine test to test for device capability to deliver the aerosol with each puff.
- Cleaning of the device, including the heating pin and the cap, remove any tobacco residue to improve the airflow and heating process for an optimal and satisfying taste experience.
- If we discover that your cap is too worn, we will replace it for free.
What are the differences between lil SOLID Ez and lil SOLID 2.0?
lil SOLID Ez and lil SOLID 2.0 - are both alternatives to cigarette smoking. lil SOLID Ez is the next generation of lil SOLID 2.0 all-in-one tobacco heating device.
What is the difference with lil solid 2.0?
Where can I find the Iil SOLID Ez device number?
The serial number of lil SOLID Ez is displayed under the cap of the device.
How to use lil SOLID Ez?
You receive the new device in sleep mode. To wake up the device, press the button for 2 seconds or connect the charger to the charging port.
Once the device is activated, the Status LED blinks in ice blue for one second and vibration occurs twice, simultaneously.
We recommend to fully charge your new Iil SOLD Ez device with the supplied AC Power Adaptor before using it. It takes up to 2 hours.
Slide and open the cover of the stick insertion part at the top of the device and insert a Fiit™ tobacco stick with the tobacco part of the stick facing down.
Press the stick until it touches the bottom of the stick insertion part.
To start your device, press the button for 2 seconds until vibration occurs.
Preheating will last for about 25 seconds. The duration time of the preheating process can vary according to the use environment.
When the preheating process ends, the Status LED lights illuminate, and vibration occurs simultaneously. The stick is ready for use.
Use: you have up to 14 puffs or 5 minutes, whichever comes first.
To signal the last 30 seconds of the session or the last 3 puffs, whichever comes first, the device will vibrate once and the Status LED will blink in ice blue until the end of the session.
At the end of the session, the Status LED and the device turn off automatically. You do not need to press the Button.
Remove the tobacco stick after the end of the experience:
Rotate the stick to one direction 3 times or more and pull the stick out of the device.
Close the cover of the device to prevent any foreign particles from entering.
How many consecutive uses can I have with lil SOLID Ez?
You may use the device up to 3 consecutive times without waiting time.
After 3 consecutive uses (within 18 minutes) the device will cool down automatically. Please wait. It will take 3,5 minutes before you can use another Fiit tobacco stick.
How to check if my Iil SOLID is charged?
To check the charge level of lil SOLID Ez, short press the button or plug the device in a power outlet using the supplied USB Cable and AC Power Adaptor.
The Status LED light will indicate the current charge level of your device.
Although Iil™ SOLID device does not require a full charge to work, we recommend to fully charge it before the first use.
How to reset lil SOLID Ez?
To reset your lil SOLID Ez, press the button for 8 seconds, even if vibration occurs within 2 seconds. The State LED will blink twice in red, orange, ice blue and blue, sequentially.
The device is completely reset when the State LED lights blinks in ice blue for 1 second, and vibration occurs twice, simultaneously.
What do the lights on my Iil SOLID Ez mean?
Solid red light for 2 sec with two vibrations -> low battery
Please charge your device
Red light blinks 5 times -> device malfunction
Reset the device by pressing the button for 8 seconds, even if vibration occurs within 2 seconds.
Orange light blinks 3 times -> device needs to cool down or exceeds operating temperature range
After 3 consecutive uses (within 18 minutes) - an orange light indicates that the device needs to cool down. The device will be put in the cool down mode automatically. Please wait. It will take 3,5 minutes before you can use another stick.
It could also indicate that the temperature has gone beyond the operating temperature 0~40℃.
Orange light blinks 2 times -> liquid ingression
Please do not use the device and dry it until the light stops blinking.
If the light does not stop blinking, please, contact us at Customer Support Center 801 801 501 or 22 455 14 04. You can also visit us at the nearest IQOS store.
Blinking green light and device not responding -> device in updating mode
To interrupt the update process, disconnect the device from the power source.
Can I use cigarettes with Iil SOLID Ez device?
No. Cigarettes cannot be used with lil SOLID Ez device because of different manufacturing design. Fiit™ tobacco sticks have been specifically designed for use with lil SOLID Ez device.
What is the puffing time of Fiit tobacco stick?
The duration of the experience with Fiit and lil SOLID Ez is up to 5 min or 14 puffs, whichever comes first.
lil SOLID Ez with Fiit have been designed with an average duration similar to cigarettes. However, there is still a difference because lil SOLID Ez is a heated tobacco product.
The way you puff impacts how long your Fiit tobacco stick will last.
What should I do when my Iil SOLID Ez device is not working after a long period of inactivity?
If you have not used the device for a long period of time, please ensure there is no visible damage present and then, try to charge it fully before attempting to turn it on.
To conserve battery life, the device will return to sleep mode:
Please note, when you start charging the battery after a long period of inactivity, i.e. when your battery has been completely depleted, the charging lights may not appear right away. This is a normal process.
If the charging does not happen, please, contact our Customer Support via:
What should I do if there are no lights on my Iil SOLID Ez device during charging?
For optimal charge, use a supplied AC Power Adaptor and Charging cable.
Please ensure you use the right charging method. We recommend charging only with the USB Cable and AC Power Adaptor designed for lil™ SOLID. Only 5V 2A chargers will support optimal charging.
If you use other types of chargers, such as smartphone chargers, car phone chargers, or portable power banks, may cause low charge efficiency or reduced battery life.
Foreign particles may cause poor connectivity between the device and the AC Power Adaptor. To ensure the connectivity between the USB connections, please, ensure that they are clean both on the device and the AC Power Adaptor.
Find out how to use your device here.
Low or no aerosol
If you experience that you only get a little bit of aerosol compared to your previous experiences, please ensure you check the following:
You can also bring your Iil SOLID Ez into your nearest IQOS boutique for a free Complete Service periodically. Learn more
What is Complete service?
What services are included Complete service for lil?
Will you continue to sell lil SOLID 2.0 accessories?
lil SOLID 2.0 accessories remain available until stock availability.
What variants of Fiit tobacco sticks are available?
Information about the variants of Fiit tobacco sticks available in Poland can be found here after logging in. We also keep you informed about changes in our portfolio in the News section.
What are the differences between lil SOLID Ez and lil SOLID 2.0?
lil SOLID Ez and lil SOLID 2.0 - are both alternatives to cigarette smoking. lil SOLID Ez is the next generation of lil SOLID 2.0 all-in-one tobacco heating device.
What is the difference with lil solid 2.0?
- New device finishing - glossy finish
- New 5 colours: rose gold, mint, white, black and blue
- Smaller & lighter – 78.9 gr for lil SOLID Ez vs 98.8 gr for lil SOLID 2.0
- 5 new cap colours: rose gold, mint, white, black and blue
- New additional cleaning tool – lil SOLID Cleaner PRO, for cleaning the cap and around the pin. Sold separately.
Where can I find the Iil SOLID Ez device number?
The serial number of lil SOLID Ez is displayed under the cap of the device.
How to use lil SOLID Ez?
You receive the new device in sleep mode. To wake up the device, press the button for 2 seconds or connect the charger to the charging port.
Once the device is activated, the Status LED blinks in ice blue for one second and vibration occurs twice, simultaneously.
We recommend to fully charge your new Iil SOLD Ez device with the supplied AC Power Adaptor before using it. It takes up to 2 hours.
Slide and open the cover of the stick insertion part at the top of the device and insert a Fiit™ tobacco stick with the tobacco part of the stick facing down.
Press the stick until it touches the bottom of the stick insertion part.
To start your device, press the button for 2 seconds until vibration occurs.
Preheating will last for about 25 seconds. The duration time of the preheating process can vary according to the use environment.
When the preheating process ends, the Status LED lights illuminate, and vibration occurs simultaneously. The stick is ready for use.
Use: you have up to 14 puffs or 5 minutes, whichever comes first.
To signal the last 30 seconds of the session or the last 3 puffs, whichever comes first, the device will vibrate once and the Status LED will blink in ice blue until the end of the session.
At the end of the session, the Status LED and the device turn off automatically. You do not need to press the Button.
Remove the tobacco stick after the end of the experience:
Rotate the stick to one direction 3 times or more and pull the stick out of the device.
Close the cover of the device to prevent any foreign particles from entering.
How many consecutive uses can I have with lil SOLID Ez?
You may use the device up to 3 consecutive times without waiting time.
After 3 consecutive uses (within 18 minutes) the device will cool down automatically. Please wait. It will take 3,5 minutes before you can use another Fiit tobacco stick.
How to check if my Iil SOLID is charged?
To check the charge level of lil SOLID Ez, short press the button or plug the device in a power outlet using the supplied USB Cable and AC Power Adaptor.
The Status LED light will indicate the current charge level of your device.
Although Iil™ SOLID device does not require a full charge to work, we recommend to fully charge it before the first use.
How to reset lil SOLID Ez?
To reset your lil SOLID Ez, press the button for 8 seconds, even if vibration occurs within 2 seconds. The State LED will blink twice in red, orange, ice blue and blue, sequentially.
The device is completely reset when the State LED lights blinks in ice blue for 1 second, and vibration occurs twice, simultaneously.
What do the lights on my Iil SOLID Ez mean?
Solid red light for 2 sec with two vibrations -> low battery
Please charge your device
Red light blinks 5 times -> device malfunction
Reset the device by pressing the button for 8 seconds, even if vibration occurs within 2 seconds.
Orange light blinks 3 times -> device needs to cool down or exceeds operating temperature range
After 3 consecutive uses (within 18 minutes) - an orange light indicates that the device needs to cool down. The device will be put in the cool down mode automatically. Please wait. It will take 3,5 minutes before you can use another stick.
It could also indicate that the temperature has gone beyond the operating temperature 0~40℃.
Orange light blinks 2 times -> liquid ingression
Please do not use the device and dry it until the light stops blinking.
If the light does not stop blinking, please, contact us at Customer Support Center 801 801 501 or 22 455 14 04. You can also visit us at the nearest IQOS store.
Blinking green light and device not responding -> device in updating mode
To interrupt the update process, disconnect the device from the power source.
Can I use cigarettes with Iil SOLID Ez device?
No. Cigarettes cannot be used with lil SOLID Ez device because of different manufacturing design. Fiit™ tobacco sticks have been specifically designed for use with lil SOLID Ez device.
What is the puffing time of Fiit tobacco stick?
The duration of the experience with Fiit and lil SOLID Ez is up to 5 min or 14 puffs, whichever comes first.
lil SOLID Ez with Fiit have been designed with an average duration similar to cigarettes. However, there is still a difference because lil SOLID Ez is a heated tobacco product.
The way you puff impacts how long your Fiit tobacco stick will last.
What should I do when my Iil SOLID Ez device is not working after a long period of inactivity?
If you have not used the device for a long period of time, please ensure there is no visible damage present and then, try to charge it fully before attempting to turn it on.
To conserve battery life, the device will return to sleep mode:
- if it is not charged for 24 hours when the Status LED light is red
- if it is not used for 7 days when the Status LED light is orange, ice blue, or blue
Please note, when you start charging the battery after a long period of inactivity, i.e. when your battery has been completely depleted, the charging lights may not appear right away. This is a normal process.
If the charging does not happen, please, contact our Customer Support via:
- phone: 801 801 501 or 22 455 14 04
- e-mail: [email protected]
What should I do if there are no lights on my Iil SOLID Ez device during charging?
For optimal charge, use a supplied AC Power Adaptor and Charging cable.
Please ensure you use the right charging method. We recommend charging only with the USB Cable and AC Power Adaptor designed for lil™ SOLID. Only 5V 2A chargers will support optimal charging.
If you use other types of chargers, such as smartphone chargers, car phone chargers, or portable power banks, may cause low charge efficiency or reduced battery life.
Foreign particles may cause poor connectivity between the device and the AC Power Adaptor. To ensure the connectivity between the USB connections, please, ensure that they are clean both on the device and the AC Power Adaptor.
Find out how to use your device here.
Low or no aerosol
If you experience that you only get a little bit of aerosol compared to your previous experiences, please ensure you check the following:
- You are using the Fiit™ tobacco stick and not any other brands or products
- You have correctly inserted the Fiit™ tobacco stick in lil™ SOLID Ez device without breaking or turning the tobacco stick
- You allow the device to pre-heat for about 25 seconds prior to puffing
- You clean your lil™ SOLID Ez regularly (every 20 sticks)
- You pause between puffs to allow the pin to properly heat the tobacco and generate aerosol
You can also bring your Iil SOLID Ez into your nearest IQOS boutique for a free Complete Service periodically. Learn more
What is Complete service?
- Complete service is an always-on complementary professional lil device maintenance service that you can take advantage of at IQOS Store.
- Complete service is designed to help keep the device in optimum condition to deliver consistent tobacco flavour.
- Visit page [link] to find out more about the complete service.
What services are included Complete service for lil?
- RTD (Resistance to draw) machine test to test for device capability to deliver the aerosol with each puff.
- Cleaning of the device, including the heating pin and the cap, remove any tobacco residue to improve the airflow and heating process for an optimal and satisfying taste experience.
- If we discover that your cap is too worn, we will replace it for free.
Will you continue to sell lil SOLID 2.0 accessories?
lil SOLID 2.0 accessories remain available until stock availability.
What variants of Fiit tobacco sticks are available?
Information about the variants of Fiit tobacco sticks available in Poland can be found here after logging in. We also keep you informed about changes in our portfolio in the News section.