An extended warranty is an additional warranty that includes mechanical damage that may occur during the use of IQOS and prevent the use of the device.

Detailed terms and conditions of the extended warranty can be found here.

Under the extended warranty, you can replace a damaged charger and a damaged heater once within one year of purchase.

Detailed terms and conditions of the extended warranty can be found here.

Please contact one of our consultants for assistance. We are at your disposal 7 days a week from 8:00 to 22:00 (10:00 to 17:00 during holidays). 

To make a claim under this warranty, please contact one of our consultants for assistance. We are at your disposal 7 days a week from 8:00 to 22:00 (10:00 to 17:00 during holidays). Ensure that you have your proof of purchase before making the call. In the absence of the proof of purchase, the company reserves the right to voluntarily apply the warranty duration starting from the manufacturing date of the IQOS Device components in question based on its own records.

Your IQOS device bought in Poland is covered by a 1 year warranty, valid from the date of purchase.

Yes, it does. Your IQOS device bought in Poland is covered by a 1 year warranty, valid from the date of purchase.