• First check to make sure there is no visible damage to your device – if there is, don’t try to charge it. Then check if any red lights are illuminated. A red light indicates a device error – if any red lights illuminate, then please follow the guidance in your user manual for error messages.
• Please ensure the Holder is inserted the right way up - otherwise it won’t charge. 
• Please note, when you start charging the battery after a long period of inactivity, i.e. when your battery has been completely depleted, the charging lights may not appear for up to 15 minutes. This is a normal process. If your IQOS ORIGINALS DUO device is still not charging after this time, please contact us.

• If your IQOS ORIGINALS DUO is not performing optimally, it may be time for a cleaning. Using the dual cleaning tool cleaning can be quick and easy. 
• You can start by gently removing residue from around the blade in the heating chamber as well as from inside the cap. 
• We recommend cleaning your IQOS ORIGINALS DUO device after finishing each pack of HEETS. 
• You can also bring your IQOS ORIGINALS DUO into your nearest IQOS boutique for a free Complete Service, which is worth repeating every 3-6 months.
• Learn more on iqos.com
   

• With the dual cleaning tool, it’s easier than ever to clean and care for your IQOS ORIGINALS DUO device, removing residue from those harder to reach places thanks to its innovative design. It should only take a minute to clean your IQOS ORIGINALS DUO device. Why not watch this demonstration video on iqos.com to get the full picture on how to do it.

IN-DEPTH TEXT EXPLANATION FOR CLEANING IQOS ORIGINALS DEVICE 

• Before you get started, make sure your device has cooled down since you last used it and your cleaning tool is in good condition. 
• Remove the cap on the holder, hold it upside down and gently tap to release any loose tobacco residue. 
• Open and insert the top tool into the heating chamber without twisting, until it touches the bottom of the heating chamber, rotating 3 times before removing it (without twisting). 
• If you’re cleaning the blade, switch ends on the cleaning tool, align it carefully with the heating chamber and insert. 
• Make 3 elliptical movements to gently clean the blade. Tap out any loose residue. 
• Optionally, you can use cleaning sticks to finish, cleaning around the bottom of the chamber without touching the blade 

• You should clean your IQOS ORIGINALS DUO device daily, after every pack of tobacco sticks.
• Regularly cleaning helps you save the taste you like and keeps your device in optimal condition. It only takes a minute. Of course, you can clean more frequently. 
• Just make sure you only use IQOS cleaning products when you are cleaning your IQOS ORIGINALS DUO device.

• For best results removing tobacco from your IQOS ORIGINALS DUO device, let it cool down for at least 30 seconds first. Start by tapping the device gently on a hard surface to dislodge the blockage. 
• Use the dual cleaning tool to gently remove any residue from around the base of the blade and the rest of the heating chamber, using cleaning sticks to remove other pieces of tobacco residue if necessary. 
• See iqos.com for more information including a short video demonstrating the recommended cleaning technique.

• You should clean your IQOS ORIGINALS DUO device regularly, after every pack of tobacco sticks to save the taste you like and to keep your device in optimal condition. 
• For best results, let your IQOS ORIGINALS DUO device cool down for at least 30 seconds before using the dual cleaning tool to remove residue from inside and outside the heating chamber including around the base of the ceramic blade. 
• Our cleaning sticks can be an additional help cleaning either device. 
• For IQOS ORIGINALS DUO you can also use the dual cleaning tool for cleaning the cap as well as the circular contacts on the Holder and on the Pocket Charger. 
• Of course, you can clean more frequently if you wish to do so, but please ensure you only use IQOS cleaning tools to clean your IQOS ORIGINALS DUO device(s) and avoid using household cleaning products.

• Both heat tobacco from the inside but by using different technologies. IQOS ORIGINALS DUO devices contain HEATCONTROL TECHNOLOGY and use a ceramic blade, with platinum and gold tracks, that inserts into the tobacco. It is flat and wide to maximise the surface area heating the tobacco. 
• lil™ SOLID 2.0 uses induction heating with a stainless-steel pin that inserts into the tobacco.
• IQOS ORIGINALS DUO devices are designed to be used only with HEETS tobacco sticks (more than 10 flavours) while lil™ SOLID 2.0 is designed to be used only with Fiit tobacco sticks (basic range of 5 flavours). 
• IQOS ORIGINALS DUO provide up to 6mins or 14 puffs per use or whichever comes first while lil™ SOLID 2.0 provides up to 5mins or 14 puffs per use or whichever comes first.
• Both offer real tobacco taste without fire, smoke and ash.
• Ultimately, both are smoke-free products and a better choice than continued smoking. They both are not risk free and provide nicotine which is addictive.

• IQOS 3 DUO devices remain available until stock availability. 
• While we have changed the name and added four new vibrant colour options IQOS ORIGINALS DUO comes in the same form as its predecessor, offering the same real tobacco taste and cigarette- like satisfaction, complemented by an enhanced range of accessories and customization options.
   

• As of 28th of October 2022 IQOS 2.4+ devices will no longer be manufactured.
• However, IQOS 2.4 Plus devices may remain available through certain authorized IQOS sales channels until stock availability.

IQOS ORIGINALS DUO can be connected via Bluetooth (applies to IQOS App for Android devices and IQOS Web App).

If you are using the IQOS PC application, all you need to do is connect the device to your computer using the original USB cable.
 

• On your IQOS ORIGINALS DUO press the Pocket Charger button for five seconds to turn off your device, then turn it back on by pressing again for five seconds, and releasing.  Next, press the button twice in one second followed by one long button press (five seconds), finally releasing the button to enable Bluetooth or vice versa (to disable Bluetooth). 
   

• First step is to ensure Bluetooth on your device is enabled. 
• Then, if you are pairing for the first time, first allow the IQOS app to access the device location. Inside the IQOS app navigate to the ‘Devices’ tab and select “ADD NEW”. Next simply follow the instructions on the screen. 
• If the device has already been paired just select “PAIR”. 
• In all cases, you should note IQOS ORIGINALS DUO automatically disconnects from the IQOS app during an experience and while charging. It automatically reconnects after your IQOS experience has ended.
   

• Pair your IQOS ORIGINALS DUO with the app, then go to the "Devices" tab (for the IQOS Android app and IQOS desktop app) or "MANAGE YOUR DEVICE" (for the IQOS web app).
• Go to the "MY DEVICE" tab. If a new software version is available for your IQOS ORIGINALS DUO, the "SOFTWARE UPDATE" button will appear. Click on it and follow the instructions on the screen.

• During the firmware upgrade for your IQOS ORIGINALS DUO device, the device goes through different stages and resets as the update progresses. This is normal. The device will request you to reconnect manually because it does not connect automatically via the webapp.

• Registering your IQOS ORIGINALS DUO is easy. Simply scan the QR code on the packaging to access the IQOS website where you can register your IQOS ORIGINALS DUO device. If you do not have an account yet, create one according to the displayed instruction.
• After logging in, go to the "My account" tab, and then to "My devices" and click the button "Add another device". When the field to enter the serial number of the device is displayed, enter it manually from the heater or portable charger, or scan the barcode from the box, and then confirm by clicking the "Add another device" button below.
• You can also register a device by pairing it with your phone or computer in the IQOS app.

• Yes, the warranty for your IQOS purchased in Poland is one year from the date of purchase.

• To check the battery level of the IQOS ORIGINALS DUO, press the button on the Pocket Charger Button. This turns on the status light button. If 4 LEDs illuminate this indicates your device is more than 75% charged while 1 LED illuminated means your need to charge your device.

• If your IQOS ORIGINALS DUO device is already registered, then start pairing by navigating to the to “Devices” tab and selecting the “Pair this device” option. Once you allow the app to access your location* and enable Bluetooth you can complete the pairing. 
• If your IQOS ORIGINALS DUO is not yet registered, select “Add New” under the “Devices” tab. Once you allow the app to access your location, select the device model from the list, enable Bluetooth and complete pairing.
• Permission to use the location is required to establish a connection to Bluetooth® devices for Android smartphones

• Please ensure to dispose of your IQOS ORIGINALS device responsibly via the electronics recycling channel of your local municipal services provider.