• We decided to change the name, as it better suits IQOS. 

• Original, because it provides  the same real tobacco taste and satisfaction.

• Original, because it comes with the same tried-and-trusted HEATCONTROL TECHNOLOGY with a unique ceramic blade that has helped make IQOS the No.1 heated tobacco product* and choice for 19 million adult smokers around the world**.

Market note:

* PMI global estimate of total In-Market Sales of Heated Tobacco category in units as of December 2021 (excluding China and US).

**PMI Financials or estimates (excluding Russia and Ukraine), IQOS user panels and PMI Market Research. Status as of  October 2022. IQOS users who have completely quit cigarettes and for whom PMI HeatSticks represent at least 70% of their past 7-day heated tobacco consumption.

• IQOS ORIGINALS DUO is the new name for IQOS 3 DUO device. 
• IQOS ORIGINALS DUO comes in the same form as its predecessor. It is  easy to use and customizable via IQOS app. It provides the same real tobacco taste, but with new colour options and new accessories. 

• IQOS ORIGINALS DUO is available in four vibrant colours: Scarlet, Silver, Turquoise and Slate.
• Devices use our HEATCONTROL TECHNOLOGY and a unique ceramic blade to optimally heat tobacco from the inside. 
• This blade with platinum and gold tracks, inserts into the HEETS tobacco stick so all its wide surface touches the tobacco optimally heating it and providing cigarette like satisfaction.
• The Pocket Charger houses our most compact lightweight Holder yet which can give up to 20 experiences including 2 consecutive uses on one full charge.
• And you have hundreds of customization options for IQOS ORIGINALS DUO with a range of accessories including more colour options for caps, doors and sleeves
• What is more, the dual cleaning tool can help clean around the blade of your IQOS ORIGINALS device even more effectively.

•  IQOS ORIGINALS DUO devices contain our patented HEATCONTROL TECHNOLOGY, using our unique ceramic blade to heat the tobacco from the INSIDE. 
• This blade with platinum and gold tracks, inserts into the HEETS tobacco stick so all its wide surface touches the tobacco, optimally heating it to a temperature below that of combustion. This releases a real tobacco taste, providing cigarette-like satisfaction without producing, smoke, ash. 

• Yes, you can customize IQOS ORIGINALS DUO by adjusting your preferences and settings in the IQOS app. 
• You can also customize your device by choosing from our range of accessories designed especially for each device - ORIGINALS DUO.

• Yes – you can customize your IQOS ORIGINALS DUO and make it your own creating any from hundreds of possible colour combinations by choosing from a range of 12 coloured caps and doors. You can also choose from a range of 6 silicone sleeves.
• And for more effective cleaning, why not consider the dual cleaning tool to get into those hard-to-reach spaces around the base of your ceramic blade. 

• IQOS ORIGINALS DUO devices are designed to work exclusively with HEETS tobacco sticks. The devices’ flat, wide ceramic blade optimally heats the tobacco releasing tobacco vapour to give you cigarette-like satisfaction.

• The IQOS ORIGINALS DUO device range are all available in each of four vibrant colours: Silver, Slate, Scarlet and Turquoise.

• The serial number of your device is a code that exists of fourteen characters. This code is displayed on the side of your Holder. 

• We recommend fully charging your new IQOS ORIGINALS DUO device with the Power Adaptor before using it. It takes up to 120 mins . Once fully charged, press and hold the power button for 4 seconds. Then insert your HEETS stick, pre-heat (20 seconds) and once your device vibrates; you’re good to go.

• For the Holder: Press and release the button to check battery charge status. Two lights illuminated indicates your Holder is ready for 2 uses; one light for 1 use and no lights means no charge.  You can also check Holder status on the Pocket Charger, by inserting the Holder, the right way up, then pressing and releasing the Pocket Charger button. Two lights illuminated indicate 2 uses remain; one light indicates 1 use and, no lights mean your Holder has no charge. The Holder can be charged up to 20 times with a fully-charged Pocket Charger.

• For the Pocket Charger: To check the charge level of the Pocket Charger, press and release the Pocket Charger Button- the status light will turn ON for 3 seconds to indicate battery status where 4 LEDs indicates your Pocket Charger is more than 75% charged while 1 LED indicates the need to charge. Although, it doesn’t need a full charge to work, we recommend fully charging the Pocket Charger before your first use.

• White lights on the Holder or the Pocket Charger indicate your IQOS ORIGINALS DUO device performs different operations including charging, resetting, ready to use status, fully charged status, or Pocket Charger is out of temperature range status etc. Red lights on the Holder or the Pocket Charger indicate that there is a device error including reset required, Holder malfunction, broken blade, device outside operational temperature status etc.

• A red light blinking on the Holder indicates the Holder is discharged, there is a malfunction or a broken blade. If the bottom Pocket Charger light blinks red, you should perform a reset.
   

• Press and release the Pocket Charger Button. The Pocket Charger Status light will turn ON for 3 seconds to indicate battery status where 4 LEDs illuminating mean it is more than 75% charged and 1 LED indicates the need to charge.

• You can check either on the Holder itself or on the Pocket Charger. In either case, you can press and release the Button (on the Holder /Pocket Charger).
• In both cases, 2 white LED lights indicates the Holder has two uses, 1 white LED light indicates one use remains and no light indicates the Holder is not charged.

• You can use the IQOS AC Power Adaptor from any previous IQOS device version to charge your IQOS ORIGINALS device. But please be careful to use the right cable if considering a cable from an older device. 

• You won’t need to because all IQOS ORIGINALS DUO devices come with their own AC Power Adaptor and dedicated charging cable.

• But you can also use the  AC Power Adaptor from any previous IQOS device version to charge your IQOS ORIGINALS device. 

• Make sure you use the USB – C to USB - C Cable that comes with your IQOS ORIGINALS DUO device.  As USB cables from IQOS 2.4 /2.4P are not compatible because they are USB A – micro-USB cables.

• You should store your IQOS ORIGINALS DUO in a dry ventilated place and keep it within its operating temperature range (0°C - 40°C). Make sure not to expose it to excessive heat or moisture. If you haven’t used your IQOS ORIGINALS DUO for a while first ensure it is within its operating temperature range then try to charge it fully before using it.
   

• If you have not used your IQOS ORIGINALS DUO device for a long period of time, first, please try to charge it first. Please, ensure there is no visible damage or humidity present before usage. In case you notice any malfunctioning during the use of the product, please stop using the device.
• When you start charging the battery after a long period of inactivity, i.e. when your battery is completely depleted, the charging lights may not appear for up to 15 minutes, but don’t worry as this is a normal process.

• If you have not used the device for a long period of time, please ensure there is no visible damage present and then, try to charge it fully before attempting to turn it on. Please contact us if your device is not working, taking care to check your warranty beforehand.