English

Support Centre
Podgrzewacz IQOS ILUMA PRIME Podgrzewacz IQOS ILUMA PRIME

IQOS ILUMA PRIME
Podgrzewacz IQOS ILUMA Podgrzewacz IQOS ILUMA

IQOS ILUMA
Podgrzewacz IQOS ILUMA ONE Podgrzewacz IQOS ILUMA ONE

IQOS ILUMA ONE
Podgrzewacz IQOS ORIGINALS DUO Podgrzewacz IQOS ORIGINALS DUO

IQOS ORIGINALS DUO
Podgrzewacz IQOS 3 DUO Podgrzewacz IQOS 3 DUO

IQOS 3 DUO
Podgrzewacz IQOS 2.4 PLUS Podgrzewacz IQOS 2.4 PLUS

IQOS 2.4 PLUS
Podgrzewacz lil SOLID Ez Podgrzewacz lil SOLID Ez

lil SOLID Ez

Choose your device to get started. Don't see your device? Swipe left to see more.

IQOS_ORIGINALSDUO_GSC23_DCE2-ORIGINALSDUO-TROUBLESHOOTING-ART2-TILE3-GRID1-HNC-M_WEB_EN-OC

← Go Back

What to do when your IQOS ORIGINALS DUO Holder is charging too slowly?

Are you experiencing issues with your IQOS ORIGINALS DUO Holder not charging as it should?

Try the following:

  1. Make sure that you are using the official IQOS power adaptor and charging cable. This will ensure optimal charging time of your Pocket Charger.
  2. Remember to regularly clean the contact points between the Holder and the Pocket Charger. Watch the video and learn how to do it step by step.
  3. Use our Online Diagnostic Tool.. It will help you diagnose the issue step by step and propose possible solutions.
IQOS_ORIGINALSDUO_GSC23_DCE2-ORIGINALSDUO-TROUBLESHOOTING-ART2-TILE3-GRID1-HNC-M_WEB_EN-OC
Related articles
IQOS ORIGINALS DUO IS NOT WORKING

Learn more
What to do when your IQOS ORIGINALS DUO is not working as intended?

Learn more
HEETS tobacco sticks – what issues may arise?

Learn more
Need help with our services?
Ikona - konto użytkownika
Account Support
Learn more
Ikona - dostawa
Order and Delivery
Learn more
Ikona - gwarancja
Warranty and Replacement
Learn more
Ikona - pytania i odpowiedzi
Got a question?

Find the answer in our FAQs.

 

FAQs