English

Support Centre

Choose your device to get started. Don't see your device? Swipe left to see more.

← Go Back

How to use IQOS ILUMA ONE? 

How to start using your IQOS ILUMA ONE? 

You want to start using your new device? Follow our short and simple step by step guide: 

  1. Turn ON your IQOS ILUMA ONE 
    Before starting an experience always make sure that the device is: 
    a) charged, 
    b) turned ON. 
  2. Insert TEREA tobacco stick 
    Remove the cap by gently pulling on it. 
    Insert a TEREA stick in the device with the mouthpiece line just above the top edge of the device.  
  3. Start your experience 
    • Press the button for two seconds until IQOS ILUMA ONE vibrates
    • Status lights will begin pulsing. Do not remove the TEREA stick while it is being preheated.
    • You can start using your IQOS ILUMA ONE once it vibrates again and status lights stay fixed.
  4. End the experience 
    While the device is being used, status lights indicate the time remaining until the experience ends. 
    Once you have 30 seconds or 2 puffs remaining, IQOS ILUMA ONE will vibrate once and the status light will start pulsing white. 

What to do after the experience is finished? 

  • Remove the used TEREA stick. 
  • Let it cool down. 
  • Dispose of the used stick to an appropriate waste container, as per applicable waste disposal regulations. 
  • Slide the cap back into its place. 

IQOS ILUMA ONE vibrations explained 

Check what the vibrations of your device mean during different stages of its use: 

  1. During preheating:  
    IQOS ILUMA ONE starts vibrating when you want to start your experience and press the ON/OFF button. 
  2. When the device is ready:  
    It means that preheating is finished and your IQOS ILUMA ONE is ready for use.  
  3. During the experience countdown: 
    These vibrations mean that you have 30 seconds or 2 more puffs remaining before your experience ends.  
Related articles
First steps with your IQOS ILUMA ONE

Learn more
TEREA tobacco sticks – short usage guide

Learn more
How to charge your IQOS ILUMA ONE

Learn more
Need help with our services?
Icon - Account support
Account Support
Learn more
Icon - Delivery
Delivery and Return
Learn more
Icon - Warranty
Warranty and Replacement
Learn more
Icon - questions and answers
Find more answers in our FAQ