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Learn more about IQOS 3 DUO

Gold IQOS DUO with a mobile, a glass of water and a yellow cup on a wooden table
Getting started with your IQOS 3 DUO
  1. Tap the IQOS 3 DUO Pocket Charger button to check the battery level. If it’s low, plug the device into a power outlet using an original IQOS AC adaptor and cable.
  2. To turn the  IQOS 3 DUO Pocket Charger on or off, press the button at the top for 4 seconds. Check the status lights on your IQOS Holder to see the battery level. 2 lights mean it’s fully charged and you can use it twice. 1 light means 1 use. No lights mean it’s time to recharge the holder. 
  3. To use your IQOS 3 DUO Holder, gently insert the tobacco stick. Don’t twist the tobacco stick. If you do, you risk breaking the blade. After you’ve inserted the tobacco stick, press and hold the holder button. You’ll feel a vibration and the lights will pulse slowly. That means the holder is getting ready. When you feel two vibrations and both status lights are steadily on, that means you’re good to go.
  4. If you feel two vibrations again, that means your IQOS time is nearly up. Slide open the IQOS 3 DUO Holder, remove the tobacco stick, and slide the holder shut. Tap the holder button to see the device’s status. Remember: one light means there’s one use remaining. You can enjoy another IQOS experience or place the holder back in the charger. 
  5. With the  IQOS 3 DUO Holder in the charger, watch the lights on top of the charger. When it’s flashing, that means the holder is charging. When both lights are on, that means you can take the holder out.
Gold IQOS DUO with a mobile, a glass of water and a yellow cup on a wooden table
Gold IQOS DUO on a laptop
Charging your IQOS 3 DUO
  1. Tap the IQOS 3 DUO Pocket Charger button to check the battery level. A flashing light at the top of the charger signals a low battery. Plug the IQOS 3 DUO Pocket Charger into a power outlet using an original IQOS AC adaptor and cable. Now the flashing light indicates the battery’s charging. When the status bar is full, that means you have a full charge, which is good for up to 20 uses.
  2. Check the status lights on your IQOS 3 DUO Holder. Two lights mean your holder is fully charged and you can use it twice. 1 light means you only have 1 use left. No lights mean it’s time to recharge your holder.
  3. Slide open your IQOS 3 DUO Holder, remove the tobacco stick, and then slide the holder shut. Insert the IQOS 3 DUO Holder into the charger. Check the two small lights at the top of the charger. When they’re flashing, that means the IQOS 3 DUO Holder is charging. When they’re steady, that means your IQOS 3 DUO Holder is ready to use.
Gold IQOS DUO on a laptop
IQOS holder, charger and other accessories on a table
Cleaning your IQOS 3 DUO

Cleaning shouldn’t be hard work. Our cleaner tool makes it easy. 

  1. There’s no liquid involved in the cleaning process. Once your IQOS 3 DUO Holder is cool, after at least 30 seconds from the last use, you can slide the cap off. 
  2. Tap out any loose tobacco inside your IQOS 3 DUO Holder. Check that the cleaning tool is in good condition. Now insert it at the end of your IQOS 3 DUO Holder. Don’t twist yet! Once the cleaner is in the holder, twist the cleaner gently 2 or 3 times. When you finish, carefully remove the cleaner. 
  3. Every once in a while, you can also use the IQOS cleaning stick to clean inside your IQOS 3 DUO Holder. Remember to avoid the blade when you do so. And clean the cap, too, top and bottom. 
  4. A clean IQOS means a great taste!
 IQOS holder, charger and other accessories on a table

Tips from us, to you

Inserting tobacco sticks correctly every time

Make sure you don't twist the tobacco stick while inserting it into your IQOS 3 DUO since twisting can damage the heating blade.

Charging your IQOS 3 DUO

Remember to keep your IQOS 3 DUO battery charged daily. Your IQOS 3 DUO will charge faster if plugged to a wall power outlet 

Starting up your IQOS 3 DUO device

Press and hold the IQOS 3 DUO Pocket Charger button for four seconds, then release. The Pocket Charger and Holder status lights will start to turn on slowly.

That’s not all. There’s more useful information in our IQOS 3 DUO User Guide.

Download the IQOS 3 DUO User Guide.

Download

Download

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