How to use and IQOS care advices

Learn everything about your start with IQOS ORIGINALS DUO: How to use, charge and clean your IQOS properly, as well as tips and tricks for the best possible tobacco experience.

How to use your IQOS ORIGINALS DUO

Start your first experience with your IQOS ORIGINALS DUO

  1. Take out IQOS ORIGINALS DUO holder out of your pocket charger.
  2. Insert a HEETS tobacco stick gently into the holder. Insert the tobacco end first and stop at the silver line of the tobacco stick. Refrain from pulling the holder cap and twisting the HEETS stick.
  3. Press the holder button until it vibrates. Holder lights will start pulsing to prepare the experience. Wait until you feel two vibrations and the holder lights become stationary. 
  4. One heating session will be up to 14 puffs or 6 minutes, whichever comes first. The holder will vibrate, and the lights will start to pulse when two more puffs or 30 seconds are remaining.
  5. Once finished, pull up the holder cap and remove the tobacco stick. Remember always to pull up the holder cap first.  
  6. Slide down the holder cap back. Press and release briefly the holder button to see the remaining experience. 1 light means 1 remaining experience, and no light means the holder should be charged. 
  7. Watch the tutorial to learn more details on how to use your IQOS ORIGINALS DUO.
How to charge your IQOS ORIGINALS DUO
  1. Place the IQOS ORIGINALS DUO holder inside the pocket charger. 
  2. Press and release briefly the pocket charger button and check the strip lights on pocket charger to view the pocket charger’s charge status. If there is only one strip light and it is flashing, this means the charge level of pocket charger is too low.
  3. Plug the pocket charger into a power outlet with the original IQOS ORIGINALS DUO power adaptor and AC Cable. While your pocket charger is being charged, strip lights will be pulsing. 
  4. Remember always to use official IQOS ORIGINALS DUO power adaptor and AC Cable. Refrain from charging your device with non-original cable/power adaptor or with a laptop, this may interrupt your experience. 
  5. Ensure the pocket charger is fully charged to have up to 20 experiences from your holder. 
  6. Watch the tutorial to learn more details on how to charge your IQOS ORIGINALS DUO.
How to clean your IQOS ORIGINALS DUO
  1. Ensure to let your IQOS ORIGINALS DUO Holder fully cool down before you start cleaning (at least 30 seconds after the last use).
  2. Slide the holder cap off and tap out any loose tobacco.
  3. Open the rotating head of the cleaning tool and insert without twisting. Gently rotate three times. Remove without twisting. Gently tap your holder again for any remaining residue.
  4. Open the sweeping head of the cleaning tool and align the position to the holder and the heating blade. Insert smoothly without twisting. Move sideways from left to right to remove the residue around the blade. Gently tap your holder again for any remaining residue.
  5. Use cleaning sticks to clean inside the holder. Refrain from applying too much pressure on the heating blade. Clean also the inside of the holder cap from the bottom and the top. 
  6. Clean after each pack of the tobacco sticks to save the taste you like.
  7. Watch the tutorial to learn more details on how to clean your IQOS ORIGINALS DUO.
How to update your IQOS ORIGINALS DUO firmware

1. Download the IQOS app
Select the type of app (for Android, Windows, Mac or web app) and download the app.

2. Log in to the app
Use the same login details that you use on iqos.com.

3. Connect your device to the app
Pairing is done via Bluetooth (for Android and web app) or USB cable (Windows or Mac devices).

4. Select the IQOS, which you wish to update
Go to the Devices tab and select the specific device if you have several.

5. Update
Click on Device settings and then My device tile and start the IQOS update. This is it.


Clean the contacts.

Clean the contacts between your IQOS ORIGINALS DUO holder and the pocket charger regularly with the cleaning sticks. This will help the holder to be charged faster for your next experience.

Watch the tutorial to learn more on cleaning the contacts between the holder and pocket charger!

Clean the cap regularly

To ensure that the device is in good condition and that the tobacco taste remains unchanged, clean the heater including the cap with the IQOS cleaning sticks after every 20 tobacco sticks used.

Firmware upgrade

Regular upgrade, can extend the battery life of your heater and optimise the performance of your IQOS ORIGINALS DUO.

That's not all. There's more useful information in our IQOS ORIGINAL DUO User Guide.

Our IQOS ORIGINALS DUO User Guide will let you delve deep into how your device works and how to use it.

Download User Guide

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