IQOS ILUMA - Diagnostic Tool

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IQOS ILUMA PRIME

IQOS ILUMA

IQOS ILUMA ONE

IQOS ORIGINALS DUO

IQOS 3 DUO

IQOS 3

IQOS 3 MULTI

IQOS 2.4 PLUS

An IQOS ILUMA Pocket Charger in a charging station.

Is your Pocket Charger charging too slowly?

Use the original power adaptor and cable to power up your Pocket Charger. It should take 2 hours and 15 minutes to get fully charged.
If your Pocket Charger is completely out of battery, it's normal to have to wait up to 20 minutes before you start to see a charging light pattern.

An IQOS ILUMA device in a charging station with a Pocket Charger on a table

Is your IQOS ILUMA Holder charging too slowly?

Try cleaning the contacts of the Holder and the Pocket Charger
If you are simultaneously charging Pocket Charger as you are charging your Holder it is important to charge the Pocket Charger with using the original power adaptor and cable.

A person placing an IQOS ILUMA Pocket Charger into a charging station

Are the lights on the Holder flashing white twice?

Your Holder might be outside of operating temperature range (>0°C/<40°C). You may need to let it cool down or warm up in your hands.

A person holding an IQOS ILUMA Pocket Charger and Holder

Does the IQOS ILUMA Pocket Charger or the Holder blink red or not work?

Place the Holder in the Pocket Charger and reset it by pressing the Pocket Charger’s button for 10 seconds. The RESET will be confirmed by all the lights briefly blinking white.

Is the TEREA stick not fitting or does it have poor aerosol quality?

Make sure the TEREA stick wasn't accidentally used twice. Or check that it's not just an individual TEREA stick that isn't fitting properly. Isolated cases of TEREA sticks not fitting occur very infrequently and it's almost never caused by a fault in the device.
Ensure the TEREA stick was inserted correctly as per the user guide instructions.
TEREA packs should not be stored in an environment which is too humid or too dry. Doing so can have an effect on the aerosol quality.