Support you can count on.

We know that the change can be difficult, that is why we are giving you convenient possibilities to try IQOS

Learn more

Do you have a question regarding shipping or would you like to return your order and need guidance? Browse our FAQs to see if there’s an answer waiting for you

Learn more

Using IQOS ILUMA is easy. Learn how to use, charge and care for your device and read our tips

Learn more

Does your device have a defect or has suffered an accident? Don't worry! As part of the guarantee or the rights arising from the non-conformity of goods with the contract, you can benefit from a free replacement, even in 33 minutes

Learn more

Sometimes all you need to do is follow a few simple steps. Take a look at our tips and solve the problem with your IQOS

Learn more

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware

Learn more
Want to chat?

We are here for you from 8:00 to 22:00 (10:00 - 17:00 during holidays)

Our experts are available to help you across a variety of channels

Ikona - Facebooka

Visit our IQOS Facebook page and feel free to message us with any questions. We’ll get back to you in a few minutes

Our Facebook Page
Ikona - Twittera

Get in touch with IQOS Support on Twitter

Tweet us
icon mail

Send us your query. We will respond within 24 hours

Email us
icon phone

Want to speak to one of our IQOS Support experts? Call us at 801 801 501 or 22 455 14 04