We care about offering you the best possible IQOS experience while our stores are closed. In case you have issues with your IQOS device, please first use the self-service support available to help solve the problem with your device. Alternatively, you can contact our Call Center, where an agent will assess the situation and either help you fix it or offer device replacement.

We remain at your disposal 7 days a week from 8 AM to 10 PM.
Facebook/ Messenger - IQOS Polska
Twitter - IQOS Support Polska
Email - [email protected] 
Infolinia IQOS - 801 801 501 lub 22 455 14 04 (koszt połączenia zgodny ze stawką Twojego operatora)