Contact Us

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CONTACT US

If you are looking for answers to questions or service information, please contact us in a convenient way for you. We are at your disposal 7 days a week, from 8 a.m. to 10 p.m.

PHONE

801 801 501 or (+48) 22 455 14 04
The IQOS infoline is available all week long from 8 a.m. till 10 p.m., except for public holidays. The cost of the call is compatible with your operator's rate.

SOCIAL MEDIA

We are also present online. Find our IQOS profile on Facebook and IQOS Polska on Twitter.

INTERNATIONAL SERVICE 24/7

+800 25 59 25 59* (tollfree number) and dial 48.

*From selected countries, prefix before toll free number 800 2559 2559 is required: Israel 014, Russia 810, South Korea: 002 (Dacom), 004 (Korea Telecom), Colombia 009, Canada 011, Japan: 001 010 (KDD), 003310 (NTT), 0041 010 (JT), 0061 010 (IDC)

Connection limitations may apply with some mobile operators. In the unlikely event this happens, you can reach us at +41 21 547 88 88 (for this number certain charges may apply, please consult your operator for details).