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Care you can count on.

Welcome to myIQOS. Get all-round support you need.

Try

Try IQOS for 14 days

Get support

Care you can count on

Try

Get support

Create an IQOS account, register your device, unlock your extended care and support.

Register device

Register your device, unlock your extended care and support.

Learn more
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Discover IQOS

Try

How does it work? Fill in the form. Wait for a text message and confirm your data. Then choose how you want to get to know IQOS.

Try IQOS

You can test it for 14 days.

Discover IQOS in-store

Our experts are on hand to walk you through the basics and get you started on how to use IQOS.

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Help when you need it

Get support

Get all-round support from the moment you choose IQOS.

Shipping & Returns

Do you have a question regarding shipping or would you like to return your order and need guidance? Here you can find an answer waiting for you.

First steps

Start your IQOS experience and learn how to use it.

Troubleshooting

Let us help you troubleshoot your IQOS device.

See all services

Got a question?
Find the answer in our FAQs.

FAQs

Want to chat?

We are here for you everyday from 8:00 to 22:00.

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Find a store

Find a local shop with our store locator

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Phone

Call 801 801 501 or 22 455 14 04. The cost of the call is in line with your operator's rate.

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E-mail

Send us your query. We will respond within 24 hours.

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Facebook

Visit our IQOS Facebook page and feel free to message us with any questions. We’ll get back to you in a few minutes.