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An IQOS ILUMA PRIME device An IQOS ILUMA PRIME device

IQOS ILUMA PRIME
An IQOS ILUMA device An IQOS ILUMA device

IQOS ILUMA
An IQOS ILUMA ONE device An IQOS ILUMA ONE device

 IQOS ILUMA ONE
An IQOS ORIGINALS DUO An IQOS ORIGINALS DUO

IQOS ORIGINALS DUO
An IQOS 3 DUO An IQOS 3 DUO

IQOS 3 DUO
An IQOS 3 An IQOS 3

IQOS 3 
An IQOS 3 MULTI An IQOS 3 MULTI

IQOS 3 MULTI
An IQOS 2.4 PLUS An IQOS 2.4 PLUS

IQOS 2.4 PLUS
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lil SOLID Ez

Try IQOS

We know that the change can be difficult, that is why we are giving you convenient possibilities to try IQOS

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Free Shipping & Returns

Do you have a question regarding shipping or would you like to return your order and need guidance? Browse our FAQs to see if there’s an answer waiting for you

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First steps with IQOS ILUMA

Using IQOS ILUMA is easy. Learn how to use, charge and care for your device and read our tips

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Warranty & Rapid Replacement

Does your device have a defect or has suffered an accident? Don't worry! As part of the guarantee or the rights arising from the non-conformity of goods with the contract, you can benefit from a free replacement, even in 33 minutes

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Is your IQOS ILUMA not working properly?

Sometimes all you need to do is follow a few simple steps. Take a look at our tips and solve the problem with your IQOS

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IQOS App and firmware upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware

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Got a question? Find the answer in our FAQs.

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Want to chat?

We are here for you from 8:00 to 22:00 (10:00 - 17:00 during holidays)

Our experts are available to help you across a variety of channels

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Visit our IQOS Facebook page and feel free to message us with any questions. We’ll get back to you in a few minutes

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Send us your query. We will respond within 24 hours

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Want to speak to one of our IQOS Support experts? Call us at 801 801 501 or 22 455 14 04