Information about the variants of HEETS tobacco sticks available in Poland can be found here after logging in. We also keep you informed about changes in our portfolio in the News section.​

No, partially finished HEETS should not be re-used. Once finished, lift the cap before pulling out the tobacco stick. Do not twist. Tobacco sticks can be disposed of in regular bins.

On average the experience with IQOS™ is similar to one of cigarettes and can last up to 6 min or 14 puffs, whichever comes first. The way you puff impacts how long your HEETS will last.

Drawing gently and taking longer breaks between the puffs allow the blade properly to heat the tobacco and generate an aerosol. This would extend the duration of your experience and increase satisfaction with your HEETS™.

No, HEETS has been specifically designed for use with IQOS. Tobacco sticks should never be lit with a match or lighter and are designed to only work with the IQOS™ Holder.

The electronic Holder heats and not burns the tobacco in the tobacco stick, therefore does not produce ash.

If you accidentally insert a tobacco stick the wrong way around the holder, switch on the device to let the blade heat up to soften the filter and make it easy to remove without damaging your IQOS. Please remember to always pull up your car before removing the stick. If the problem couldn’t be resolved in this manner, then please contact an expert in an IQOS Store nearby. 

If you cannot insert your HEETS tobacco stick into the holder, please follow the below steps to check if:

• there is no tobacco residue left in the Holder.
• the heating blade is cleaned regularly: Watch the tutorial to learn more details on how to clean your IQOS device on our get support page. 
• the Holder cap is fully closed.
• the tobacco sticks were not exposed to humidity or high temperature.
• The tobacco sticks were kept in a dry place to prevent the tobacco mix from sticking together
• If the cap is not sitting tightly on the Holder, then try a different Holder or cap

The heating phase of an IQOS device lasts a maximum of six minutes, after which it switches off automatically. During this time, you can pull on the HEETS tobacco stick. The possible duration of use always depends on individual consumption behavior. The more intensive the consumption (the drawing behavior), the shorter the duration of use.

If you do not take a drag on the tobacco stick, the IQOS device also switches off after approx. six minutes. The used HEETS tobacco stick can then no longer be used.

HEETS tobacco sticks can be purchased in locals stores and chains i.a. in Zabka, Inmedio, LIDL, Dino. You can also find our products at the gas stations (Orlen, Lotos, Circle K, BP).

Due to the Act of 9th November 1995 on  Protection of Public Health against the Effects of Tobacco Use, remote sales of tobacco products is forbidden in Poland. 

HEETS do not have an expiry date. To make sure you’re always enjoying the best taste and experience, here are some storage tips to help preserve freshness: - Do not store HEETS in direct sunlight or expose them to humidity or humid weather conditions. - Make sure they are kept dry. Should you experience any inferior taste, please do not hesitate to contact us.

Yes. Tobacco sticks of various menthol intensity and compatible for usage with IQOS, which heats real tobacco, will be available at sale after May 20th, 2020.

Effective May 20th, 2020 the prohibition will have a bearing on the trade of ready-made menthol cigarettes, menthol capsule cigarettes, as well as menthol variants of tobacco for roll-your-own cigarettes.

If the tobacco plug is stuck in your cap, remove by gently tapping the cap on a hard surface to extract the tobacco plug, or by using a cleaning pin. 
If you use the pin, simply push the rod outward from the bottom part of the cap.
To prevent this issue, please make sure to always lift up the cap before extracting the used tobacco stick.  

Tobacco sticks deliver tobacco taste when heated with IQOS Device.
 
Tobacco part consists of the carefully selected, finely ground and specially prepared tobacco that delivers the best taste while heating.

Non-tobacco part consists of:
• Protective wrap - holds the tobacco part of the stick and helps to heat tobacco, not burn it. The wrap is made of flame-retardant paper;
• Air-flow chamber - designed to hold the tobacco plug in place and transfer the aerosol to the cooling plug;
• Filter - made of cellulose acetate. Cellulose acetate is a bioplastic made of modified tree pulp cellulose. Cellulose acetate as commonly used in filters for tobacco products has the most efficient filtration properties. As material, cellulose acetate is non-toxic, odorless, tasteless, and weakly flammable;
• Cooling plug (otherwise known as PLA filter) - made of bio-based plastic made of corn. More specifically PLA is considered a ‘bioplastic’. PLA is also used in the medical, food and beverage industries. The PLA filter is designed to cool down the aerosol generated by the heating tobacco and turn it into an aerosol that is possible to be inhaled

According to the European Directive for Single-Use-Plastics, bioplastics are also considered plastics although they are not made of fossil-based polymers as conventional plastics are made of. PLA is a biodegradable polymer made from renewable resources such as corn starch, and it is a bioplastic.

The taste of tobacco sticks is different from that of cigarettes because tobacco is heated rather than burned.
By heating the tobacco, the true taste of the tobacco is released.
Tobacco sticks are made from a specially selected blend of tobacco in order to provide tobacco taste and satisfaction that replicates as much as possible what adult smokers expect.

Tobacco sticks are designed for the same duration and number of puffs as cigarettes. 

If you have difficulties inserting tobacco sticks in the IQOS Holder, we advise you to first check whether:
• there is any tobacco residue left in the Holder
• the heating blade is cleaned regularly
• the Holder Cap is fully closed

If the above is all right, you can try to pre-heat the IQOS Holder prior to inserting a tobacco stick: 
- IQOS 2.4/ IQOS 2.4P / IQOS 3/IQOS 3 DUO: 
- Press the Holder Button to start heating 
- Wait for 2-3 seconds for pre-heating
- Gently insert the tobacco stick

- IQOS 3 MULTI: 
- Open the lid
- Press the Button to start heating the device 
- Wait for 2-3 seconds for pre-heating
- Gently insert the tobacco stick

If none of the above solutions helps, consider the following options:
• Please contact Customer Care for assistance
• Visit the  nearest IQOS Store 
• Ask an IQOS™ Coach to visit you
 

Yes, tobacco sticks contain nicotine, which is addictive.
Nicotine is naturally present in the tobacco used in the sticks. It is released in the vapor that is generated during the IQOS usage.

Tobacco sticks are designed specifically for the IQOS devices. They have an optimal length, diameter and design for the IQOS Holder.