About the IQOS app

This software only supports the following devices: IQOS™ 2.4 PLUS, IQOS™ 3, IQOS™ 3 MULTI, IQOS™ 3 DUO. 

To pair your IQOS device with IQOS App and WebApp a Bluetooth connection is required.

Ensure your IQOS™ device is connected to your computer with the USB cable to start using IQOS™ desktop application.

Depending on the device version, you will have access to various features as below:

• Auto-cleaning (available for IQOS™ 2.4 Plus, IQOS 3™, IQOS 3™ DUO)
• Vibration (available for IQOS™ 2.4 Plus, IQOS 3™, IQOS 3™ DUO, IQOS 3™ Multi)
• Illumination mode (available for IQOS 3™, IQOS 3™ DUO, IQOS 3™ Multi)

AUTO-CLEANING – enables to trigger the auto-cleaning feature on demand. This feature is available for devices with the following firmware versions:

• IQOS™ 2.4 Plus - v2.3.0 and above only
• IQOS 3™ - v1.1.2 and above for Android, all versions for IQOS™ desktop app
• IQOS 3™ DUO - all versions

VIBRATIONS - allows to adjust the vibration alerts of your experiences:

• when your Holder is charged and ready to use*
• when the Holder starts heating
• when the device is ready to use after the pre-heating
• when the device approaches the end of the experience
• at the end of the experience

       *Only for device models with Holders – IQOS 2.4 Plus, IQOS 3, IQOS 3 DUO, IQOS 3 MULTI.

ILLUMINATION MODE - enables to control the brightness of the device LED lights from 100 % to 50%. 

You can customize or modify your IQOS™ experience in the DEVICE section of the IQOS™ desktop app.

Each device settings page allows you to change the settings and modify your experience according to your personal preferences.

Depending on the device version, you will have access to various features as below:

• Auto-cleaning (available for IQOS™ 2.4 Plus, IQOS 3™, IQOS 3™ DUO)
• Vibration (available for IQOS™ 2.4 Plus, IQOS 3™, IQOS 3™ DUO, IQOS 3™ Multi)
• Illumination mode (available for IQOS 3™, IQOS 3™ DUO, IQOS 3™ Multi)

To view app notifications:  Account  - Notifications
To change or stop app notifications: More - Settings - Notifications - adjust notification settings you wish to receive and preferences
To upgrade Firmware: Device - About my device - Firmware upgrade
To change the language: More - Settings - Language - Choose your language

IQOS™ app may alert you when there is a problem with your IQOS™ device by sending the notifications. Depending on the nature of the issue, the app will suggest troubleshooting steps such as:

• Resetting your device
• Cleaning the charging contacts
• In case of a problem, follow the on-screen instructions

Internet connection is required to ensure the following features or sections are up to date and accurate:

• Log in / launch the app for the first time
• My account
• Select Country
• Shop Online
• Terms of Use
• Privacy Notice 
• Registering devices 
• Some online photo or video content 

Features that are not included in the above list do not require internet access, e.g. FAQs.

Yes you can, provided that you have already created your account.*
If your device is not registered yet, once connected with the IQOS™  app, it will be automatically registered under your account.

The app displays IQOS™ devices that are registered in your account even if they were not previously connected with the app.
If you have re-installed the on a new device, connect your IQOS™ devices again.

* The account cannot be created directly in the IQOS™ desktop app. Please, go to iqos.com to create your account.

If you log-in for the first time, you would first need to create your account on IQOS™ website.
Once done, open the application on your desktop and select your language. Use your user name and password from IQOS™ website to log-in to the IQOS™ desktop app.

Follow the steps in the application to complete the process, and, please, ensure that your iqos.com and app accounts are registered in the same country.

The IQOS™ app is available for Android smartphones and Windows/Mac computers. If you have a telephone that runs iOS, you can access the IQOS™ app through the IQOS™ web app.

Here are the simple steps to follow:

• Open the App Store and download the Bluetooth browser Bluefy
• From iqos.com, download the Bluetooth browser in the App store
• Copy the URL with the copy button
• Open a new page on the search engine of your browser and paste the URL
• You are now able to log into the IQOS™ web app with your IQOS™ account credentials