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Support you can count on

IQOS 3 DU IQOS 3 DUO device

IQOS 3 DUO
IQOS 3 DU IQOS 3 DUO device

IQOS 3
IQOS 3 Multi IQOS 3 MULTI device

IQOS 3 MULTI
iqos 2.4 plus iqos 2.4 plus

IQOS 2.4 PLUS

Try IQOS for free

We know that the change can be difficult, that is why we are giving you convenient possibilities to try IQOS.

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Free Shipping & Returns

Do you have a question regarding shipping or would you like to return your order and need guidance? Browse our FAQs to see if there’s an answer waiting for you. 

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How to use and care for IQOS

Start your experience with IQOS and check how to use it every day.

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Warranty & Replacement

We'll cover your IQOS with a 1 year warranty.

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Complete service of your device

Visit our IQOS store and get a full professional maintenance for your device. Free complete service of your device, especially for you.

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Having trouble with your device?

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device.

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IQOS app

Download the IQOS app to unlock the possibilities of your device.

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Got a question?
Find the answer in our FAQs.

FAQs

Something we haven’t covered?

We are here for you from 8:00 to 22:00 (10:00 - 17:00 during holidays).
Our experts are available to help you across a variety of channels:

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Facebook

Visit our IQOS Facebook page and feel free to message us with any questions. We’ll get back to you in a few minutes. 

Our Facebook Page
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Twitter

Get in touch with IQOS Support on Twitter.

Tweet us
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E-mail

Send us your query. We will respond within 24 hours.

Email us
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Phone

Want to speak to one of our IQOS Support experts?
Call us at 801 801 501 or 22 455 14 04.