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Welcome to IQOS Care

IQOS 3 DU IQOS 3 DUO device

IQOS 3 DUO
IQOS 3 DU IQOS 3 DUO device

IQOS 3
IQOS 3 Multi IQOS 3 MULTI device

IQOS 3 MULTI
iqos 2.4 plus iqos 2.4 plus

IQOS 2.4 PLUS

Shipping & Returns

Do you have a question regarding shipping or would you like to return your order and need guidance? Browse our FAQs to see if there’s an answer waiting for you. 

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First steps

Start your IQOS experience and learn how to use it.

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Troubleshooting

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device 

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Broken blade

Does your IQOS have a broken blade? If it does, please contact our Customer Care and we will support you with this issue.

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Warranty & Replacement

We'll cover your IQOS with a 1 year warranty.

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How to use IQOS

Learn how to use, clean, and charge your IQOS, and find quick tips.

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IQOS app

Download the IQOS app to unlock the possibilities of your device.

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Got a question?
Find the answer in our FAQs.

FAQs

Something we haven’t covered?

We are here for you from 8:00 to 22:00 (10:00 - 17:00 during holidays).
Our experts are available to help you across a variety of channels:

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IQOS LiveChat

Talk to one of our IQOS experts live. We will respond within a few minutes.

Let's chat
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Facebook

Visit our IQOS Facebook page and feel free to message us with any questions. We’ll get back to you in a few minutes. 

Our Facebook Page
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Twitter

Get in touch with IQOS Support on Twitter.

Tweet us
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E-mail

Send us your query. We will respond within 24 hours.

Email us
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Phone

Want to speak to one of our IQOS Support experts?
Call us at 801 801 501 or 22 455 14 04.