Your IQOS 3 MULTI device is designed to work in a wide range of temperatures, but HEETS tobacco sticks taste best when you use the device between 0℃ and 50℃.

Any red light indicates that there is a device error or device operates outside its operating temperature (0 - 50°C). 
Please, perform a reset of your device and try again.
Still no luck? Please contact one of our consultants. We are at your disposal 7 days a week from 8:00 to 22:00, also on weekends (holidays: from 10:00 to 17:00).

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Email - [email protected] 
IQOS Helpline - 801 801 501 lub 22 455 14 04 (the cost of the call is compatible with your operator's rate)

IQOS 3 Multi vibrations are activated in the following situations:

- At the start of the heating (once you press the Button to start) - one vibration
- When the device is ready to be used - two vibrations
- When the experience is nearly complete (30 seconds prior the end of the tobacco session)  - two vibrations

You can easily reset your IQOS 3 Multi device by pressing and holding the Button for 10 seconds and then releasing.

The lights will fade in and out to confirm a reset.

Your IQOS 3 MULTI doesn’t need to be fully charged to work but for the best experience, we recommend you fully charge the device before you use it for the first time. 
If your IQOS 3 MULTI device is fully charged, you can use it up to 10 times before you need to recharge it.

It takes approximately 75 minutes to fully charge your IQOS 3 MULTI from an electrical outlet, using the IQOS AC Power Adaptor and USB cable.

You can easily check the charge level by following these simple steps: 

1. Press IQOS 3 MULTI Button for 1 second (short press)
2. The Battery Status lights will turn on and indicate the level of charge:

4 LEDs = more than 75% charged
1 LED  = low charge. Need to charge