You can easily check the charge level by following these simple steps: 

1. Press for 1 second the ON/OFF button 
2. The LEDs will turn on and indicate the level of charge:

- 1 LED = low charge level
- 4 LEDs = device is fully charged

You can easily reset your IQOS 2.4 PLUS device by simultaneously pressing and then releasing the Bluetooth and Power buttons until all lights briefly blink.

a. Holder light on the IQOS 2.4Plus Pocket Charger indicates a Holder malfunction. A slowly pulsing red light while charging means that the Holder battery is reaching the end of its life cycle. 

b. The bottom light on the Pocket Charger Battery Status indicates a Pocket Charger malfunction or device is outside its optimal operating temperature (10°C - 40°C) 

Please, perform a reset of your device  and make sure it is in the optimal temperature range.

Still no luck? Please contact one of our consultants. We are at your disposal 7 days a week from 8:00 to 22:00, also on weekends (holidays: from 10:00 to 17:00).

Facebook / Messenger - IQOS Polska
Twitter - IQOS Support Polska
Email - [email protected] 
IQOS Helpline - 801 801 501 lub 22 455 14 04 (the cost of the call is compatible with your operator's rate)

Your IQOS 2.4 PLUS device is designed to work in a wide range of temperatures, but HEETS tobacco sticks taste best when you use your IQOS device between 10℃ and 40℃.

If you see a steady or blinking red light, it could mean that:

• Your Holder is not charged
• Your IQOS device is too cold or too hot) 
• You pressed the Holder button while you were using it, or
• There’s a problem with the Holder.

There are a few things you can try to fix the issue:
a. Check that your IQOS 2.4 PLUS Pocket Charger is switched ON and has enough power.
b. Place the IQOS 2.4 PLUS Holder in the Pocket Charger and wait until it’s fully charged (up to 4 minutes).
c. Make sure your IQOS 2.4 PLUS Holder’s electric contact is clean.
d. Reset your device. [link to how to reset question]

Still no luck? Please contact one of our consultants. We are at your disposal 7 days a week from 8:00 to 22:00, also on weekends (holidays: from 10:00 to 17:00).

Facebook / Messenger - IQOS Poland
Twitter - IQOS Support Poland
Email - [email protected] 
IQOS Helpline - 801 801 501 lub 22 455 14 04 (the cost of the call is compatible with your operator's rate)
 

Your IQOS 2.4 PLUS vibrates for two reasons:

• When it’s starting to heat up (after you’ve pressed the Holder button to start) 
• When your experience is almost over (30 seconds before the end)  

The IQOS device does not require a full charge to work. If the IQOS 2.4Plus Pocket Charger is fully charged you may use the holder for up to 20 times.

It takes approximately 120 minutes to fully charge the IQOS 2.4Plus Pocket Charger from an electrical outlet. Only charge IQOS 2.4Plus device using the supplied AC Power Adaptor and USB cable.